This role supervises the personnel and operations of Main University Library Circulation and related services. Is a resource for policies and actions of, and provides technical support to, circulation operations across Northwestern libraries. Is the administrator for the Alma Fulfillment module and configures local workflow and policies. Improves existing services and implements new ones in collaboration with peers and others. Some evening and weekend hours may be required but standard schedule is Monday-Friday 8:00 am – 4:30 pm.
Please Note: This is a 1 year term position.
Circulation Services Administration:
- Responsible for Circulation policy interpretation, creation and enforcement; creates a “patron service focused” approach with the goal of maintaining consistency in service levels during all hours and through all modes (in person, via email, via telephone) of operation and patron interaction.
- Employs discretion in the handling of sensitive information; maintains privacy of patron records.
- Serves as a resource for all circulation desks across the library system including the Mudd, Schaffner, and NU in Qatar libraries.
- Assesses Circulation operating procedures; makes adjustments as needed to improve efficiency and public service.
- Administers reciprocal borrowing agreements with other university libraries in the Chicago area and beyond.
- Maintains circulation data and prepares regular statistical reports for internal reports, external reporting requirements, and specialized reports at the request of the work group leader, library administration, and other stakeholders.
- Uses specialized software to write original statistical queries for Access Services circulating locations and library collections.
- Writes customized circulation statistical reports and queries at the request of other Circulation Desks.
- Ensures circulation pages on the library website are current and accurate.
- Assigns and assesses work of three full time staff, one half time staff, and two part time staff.
- Develops training documentation and communication tools for those staffing the Circulation Desk.
- Ensures all department staff effectively and efficiently perform as a team.
- Trains departmental staff serving as rotating Circulation Desk supervisors
- Reviews and resolves personnel problems within unit as necessary and possible.
Alma System Administrator - Fulfillment:
- Maintains Alma Fulfillment configuration, tests system updates and upgrades, responds to configuration requests from staff, and advises on best practices for use of the Alma Fulfillment system.
- As administrator, collaborates with other admins on system-wide changes.
- Creates permissions settings for staff users of the Alma system.
- Creates Alma documentation and training materials to be used by all Fulfillment units.
- Bills delinquent student library accounts through Caesar
- Responsible for cash management and securing other University assets
- Leads the fine/fee statements including philanthropic initiatives tied to the One Book One Northwestern program.
- Participates in library task forces, committees and special projects as appropriate
- Collaborates with other user-focused workgroups on projects and initiatives
- Participates in workshops and conferences related to Circulation/Access Services
- Stays up-to-date on trends and initiatives in the area of public services and circulation
- Performs other duties as assigned.
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree1-3 years’ experience with library services and technology.
- Facility with information resources and library systems.
- Experience with Circulation services preferably in an academic or research library;
- Commitment to public services and the patron experience.
- Previous supervisory experience.
- Analytical skills and experience with statistical software;
- Knowledge and experience with standard office software;
- Experience with database creation and management;
- Project management skills.
Minimum Competencies: (Skills, knowledge, and abilities.)
- Collaboration – Facilitates open and effective communication, cooperation and teamwork within and outside of one’s own team; respects the needs and contributions of others.
- Innovation/Creativity – Explores alternatives to existing products and services; identifies opportunities to improve procedures and practices; shows imagination.
- Judgment – Demonstrates logic, rationality and objectivity; shows common sense; uses all available information to make educated decisions.
- Organization – Plans, organizes and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time and/or resources.
- Negotiation – Finds common ground to accommodate the conflicting needs and wants of different stakeholders.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.