The Director for Operations is responsible for all day-to-day operational, University-facing activities of the Technical Operations group in the Department of Public Safety. This position directs both the technical team responsible for mission-critical field security devices across the University's hundreds of buildings and >13MM square feet (includes access control devices, duress/intrusion alarms, cameras, and radios) and Card Services, the team responsible for University-wide badging and access management for over 60,000 cardholders. As business owner, this position also directs – both as client of and in partnership with NYU central IT and external providers - system administration of systems essential to University security and Public Safety operations. Researches, evaluates and recommends new security technology; ensures Department of Public Safety (DPS) infrastructure is well-maintained by security vendors; conducts customer service audits on all technology installations; oversees the training and development goals for the Department of Public Safety technical operations staff and other DPS employees; coordinates and integrates the use of security technology for the public safety officers, contract security and other DPS personnel; conducts yearly technology reviews, including the divisional IT program; evaluates security technology plans and makes recommendations for operational and capital multi-year goals, including the development of security technology standards, to the Assistant Vice President – Technical Operations. This position reports directly to the Assistant Vice President for Technical Operations, acts as deputy to the AVP, and serves as the lead in their absence. Required Education:
Bachelor's Degree in a related field; or Bachelor's Degree with equivalent experience.
Physical Security Professional; Master's Degree in a related discipline.
Seven years of relevant experience, including experience supervising customer service operations, or an equivalent combination of education and experience. Demonstrated track record of accomplishments through leadership.
Related experience in an academic environment; some budgeting/accounting experience.
Required Skills, Knowledge and Abilities:
Ability to manage access control, security video, and other systems essential to enterprise security. Outstanding customer service skills. Review and interpretation of system relationship diagrams and architectural plans. Review, interpretation, and revision of spreadsheets, including budget materials. Prior management experience. Excellent verbal and written communication skills. Ability to interact with all levels of students, faculty and staff.
Preferred Skills, Knowledge and Abilities:
Data Mining & Analysis; Lenel Certification; Genetec Certification; ITIL Certification. Ability to identify and address efficiency needs in frontline support and field maintenance operations.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity