Advertised Summary Job Description: The Helpdesk Technician under general supervision, provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Clearly communicate technical solutions in a user-friendly, professional manner. Provide one-on-one end-user training as needed. Field all Help Desk related calls from users within the department of Pediatrics, create the initial record of the request, resolves all Level-One end-user problems over the phone, and schedules a site visit if it cannot be resolved remotely. Pass more complex end-user problems on to the Helpdesk Manager. Coordinate timely repairs of PC equipment and schedule system upgrades. Understands the need for data security in a healthcare environment and can perform data encryption of all electronic devices according to industry best practices. Delivers, tags, sets up and assists in the configuration of end-user PC desktop, software and peripherals, as well as perform related work as required.
General Minimum Qualifications: Requires a bachelor's degree or equivalent in education, training and experience, plus two years of related experience.
Additional Specific Minimum Qualifications: The preferred candidate will have hands-on experience with general computing and desktop administration. The candidate will possess an understanding of the following: Windows 7, MAC OS X, MS Office products (Excel, Outlook, Word, Powerpoint and Access), Networking (TCP/IP, DNS, DHCP, VPN and wireless configuration), and PBX administration. Must be familiar with encryption software such as Bitlocker and FileVault. Manage domain and security group accounts in an Active Directory environment. Must have knowledge in Disk Imaging and remote software deployment. Must be detail oriented and possess excellent verbal, written, and interpersonal communication skills.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.