Master's in Business Administration, Health Administration or related field. Knowledge:
Understanding of ambulatory practice management, physician office and/or clinical operations including appointment scheduling and registration
Knowledge of third party insurance and accountable/managed care concepts.
Knowledge of physician billing, hospital billing, and regulatory requirements preferred.
Knowledge of computer applications such as Microsoft Office, EPIC, Kronos, and SAP.
Excellent interpersonal communication skills.
Strong customer service focus for both patients/family and providers in the clinic.
Demonstrates initiative and leadership qualities.
Mature judgment and a high level of motivation and professionalism.
Analytical ability to evaluate practice metrics and make recommendations to improve operating procedures.
Ability to prioritize and pursue multiple tasks in tandem.
Ability to represent clinic effectively at institutional level meetings and with outside entities.
Financial skills necessary to manage budgets and appropriately control expenses.
Four years in a clinic or hospital setting with prior practice management or supervisory experience required. Additional education may be substituted for some experience, to the extent permitted.
Accountable for budget preparation and monitoring in coordination with the Administrator, Assistant Director of Nursing and Director of Finance, as well as the Clinical Department Administrator or designee.
Authority/Decision Making Level:
Directs staff, plans and organizes work as necessary dependent upon daily clinic needs.
Restructures workflows to meet daily demands and/or changing priorities.
Recommends practice management policies to Pediatric Leadership.
Manages the Patient Service Coordinators and Hospital Billing Specialist; May have dual management responsibility for Financial Counselors or designated Patient Service Coordinators/Medical Office Coordinators.
Identify or resolve day to day problems related to the supervision of employees or clinic workflows and to determine appropriate corrective course of action.
Develop and implement processes to respond to the concerns of patients, providers and staff.
Proactively seek opportunities to improve clinic operations and patient care experience.
Exercises appropriate judgment and assumes responsibility for decisions, consequences and results which impact people, expenses and the quality of services within the ambulatory setting.
Uses work queues, workbench, and dashboard reports within Epic to monitor workflows and staff productivity.
Participates in the continued evaluation and improvement of scheduling and patient registration processes.
Utilizes the Ambulatory Dashboard to assess clinical practice performance.
Develops tools and reports as needed to track performance improvement activities or pilot processes in the clinic.
Interprets hospital budget reports and develops financial or operating plans as needed.
Maintains confidential patient and staff information.
Works in a general office environment; Outpatient Clinic setting