Responsible for the maintenance and accuracy of student information and permanent records. Reconciles and enters data in the student information system. Verifies and confirms student enrollment and graduation information for third parties. Generates academic records, including student transcripts and letters of enrollment. Processes enrollment verifications and loan deferments. Proofs transcripts for accuracy. Verifies that all program admissions and degree information is consistent and accurate. Provides in-person and telephone reception. Provides information department and DCE policies and procedures as needed. Responds to student emails. Performs related duties as required. Additional work hours beyond the regular schedule during busy periods as needed.
The Division of Continuing Education (DCE) comprises several entities including the Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 13,000 students per year in approximately 65 liberal arts and professional fields. More than 650 open enrollment online and classroom courses are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 300 courses on the Harvard Campus to 6,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering about 60 two-day, noncredit courses annually.
All formal offers will be made by FAS Human Resources.
Salary Grade: 053
Union: 55 - Hvd Union Cler & Tech Workers
At least 3 years' administrative and customer service experience in an academic environment
Experience working with large complex, relational databases
Undergraduate degree preferred, demonstrated experience working as part of a team in a fast-paced service-oriented environment, experience working with a large and diverse student population, self-directed and highly motivated, strong interpersonal skills, excellent attention to detail, solid research skills, strong data entry skills, good judgment and decision making skills, Banner experience preferred.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Harvard University Division of Continuing Education
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. Harvard faculty are engaged with teaching and research to push the boundaries of human knowledge. For students who are excited to investigate the biggest issues of the 21st century, Harvard offers an unparalleled student experience and a gen...erous financial aid program, with over $160 million awarded to more than 60% of our undergraduate students. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world.