The Non-medical Case Manager provides support for identified clients and provides hands-on assistance, advice and resources obtaining medical, social, community, legal, financial and other needed services within the hospital, clinic and community. The NMCM works as a member of an interdisciplinary team. Non-Medical Case Management does not involve coordination or follow-up on medical treatment as medical case management does. NMCM services are directed toward immediate problem solving. Services focus on ensuring that clients have access to special HIV resources, in addition to general community resources.
The primary duties and responsibilities of the job:
Complete an intake form and Care Plan with identified client needs and plan.
Obtain signed consent to discuss client needs, if appropriate, with other service providers and develop a collaborative relationship with those agencies. Intercede on behalf of the client with these agencies, when needed.
During clinic visits, home visits, and/or phone calls, productively work with the client to obtain the services or information necessary to make linkages for services.
Accompany clients to Department of Social Services, Social Security Administration, and other community agencies for benefits and resource applications
Assist with insurance applications, especially Medical Assistance and ACA Qualified Health Plans on the Marketplace/Exchange.
Maintain documentation on all contacts with or on behalf of the client and keep the team, especially the medical case manager, advised of progress with referral or new service agency.
Document closure of case when the client begins receiving the requested services, or when the client voluntarily chooses to disengage form NMCM services.
HS/GED required. Two (2) years related experience required. Additional education may substitute for experience to the extent permitted by the JHU Equivalency Formula. Computer skills, including word processing and data entry required. Must be sensitive and knowledgeable of HIV related issues, resources and competent of cultural/community issues. Possess general knowledge of the Affordable Care Act, Medicaid expansion and the Marketplace to purchase insurance.
Enthusiasm, dedication and excellent organizational skills. Familiarity with Baltimore and available HIV/AIDS resources; sensitivity to high-risk population of youth and young adults; and non-judgmental attitude. Ability to work independently. Requires personal means of transportation to execute job duties.
**JHU Equivalency Formula**: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience.
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