The Benefits Representative provides benefits services in the processing of health and welfare enrollments, Pension Plan and 403(b) enrollments as well as determination of eligibility for the Tuition Grant Plan and approval for processing of all requests for the Tuition Reimbursement Plan. Communicates and administers the university's benefit plans, programs and policies through direct interaction with faculty, staff, postdoctoral students, residents, interns and retirees, as well as internal departments and external vendors.
Provides day-to-day benefits related research and information to faculty, staff and retirees requiring a knowledge of the university's benefit plans, programs and policies, i.e. questions regarding how our health and welfare plans work, employee and dependent eligibility, and completion of enrollments.
Reviews and approves enrollment by faculty and staff in the Health & Welfare Plans online assuring the required documentation is received for elections made.
Responds to client inquiries and complaints to ensure timely and courteous resolution of problems related to benefits enrollment and processing.
Acts as a liaison with university employees and external benefits contacts. Researches and provides guidance in the resolution of eligibility, claims and enrollment issues.
Reviews and triages all assigned reports.
Representatives are required to use all databases necessary for cross-reference of inquiries to determine resolutions which can be complicated by the non-attached of nature of the information including:
Tuition Grant Database
Vanguard bridge for administrators
Fidelity employer worksite
American Century access
VALIC Employer Access
WageWorks Employer access
CONEXIS Employer site
Prudential Employer site
The Hartford Employer site
MetLife Employer site
Maintains standards of customer service as outlined for the team.
Be proficient I the use of various software applications, such as spreadsheets, word processing, and graphics packages to assemble, manipulate and/or format data and/or reports.
Applies a working knowledge of applicable legislation and regulations affecting benefits.
Attends designated training programs, seminars and meetings.
Serves on workgroups and committees.
Performs special duties and projects.
Ability to handle confidential information in an appropriate manner.
High School/GED required. College degree or equivalent preferred. Two years benefits or customer service related experience required. Three years preferred. Demonstrated proficiency in the Microsoft Office suite of programs. Experience working with multiple sources of software applications. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula. JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.