Client Advocacy and Education Specialist - 73518
Note: Not all unique aspects of the job are covered by this job description
Stanford University has changed the world, over and over again. We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.
Researchthe creation of new knowledgeis key to Stanfords educational mission. Stanford research has led to breakthrough remedies, devices, tools, and concepts, as well as 25 Nobel prizes for Stanford faculty. Among the inventions and discoveries that have resulted from Stanford research are MRI technology, DNA cloning, the Pill, heart transplantation, and digital music.
The Office of Sponsored Research (OSR), manages the administrative processes related to the entire lifecycle of sponsored research from proposal submission through award closeout. OSR submits nearly 3,300 new proposals annually and manages more than 5,500 active sponsored projects.
Plans, designs, implements and maintains a broad array of client advocacy and outreach initiatives on behalf of OSR utilizing detailed and thorough knowledge of the sponsored projects lifecycle, research administration policies, systems and procedures.
- Design and implement relevant tools and learning opportunities, and ensure campus-wide understanding of the required uses of systems, by leveraging knowledge of sponsored projects lifecycle, research administration policies, business processes, best practices and administrative systems.
- Stay current with ongoing changes to the university-wide research administration ecosystem, including processes and policy changes, to recommend, design and deliver new tools and resources to deliver up-to-date, relevant information and resources that will benefit clients.
- Review offerings and instructional documentation on an ongoing basis to ensure the topics and content remain relevant to campus-wide research administrators.
- Recommend system enhancements based on business knowledge and user/client input and feedback to improve business processes.
- Contribute towards and manage implementation of strategic efforts related to OSR branding and presence.
- Collaborate with partner groups to assess system enhancement requirements and other client needs; represent OSR in efforts for new initiatives.
- Contribute towards the design and delivery of internal OSR training to ensure internal workflow and products are effectively implemented.
- Direct technical support staff, as needed, in response to client needs and maintenance of resources.
* - Other duties may also be assigned
Education & Experience:
Bachelors degree and five years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.
- Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
- Demonstrated creativity, problem solving, critical analysis, initiative, judgment and, decision-making skills.
- Demonstrated ability to develop and meet budget goals.
- Demonstrated solid planning and organizational skills.
- Demonstrated experience working independently and as part of a team.
- Excellent interpersonal, written and oral communication skills.
- Strong relevant subject matter knowledge.
- Ability to direct the work of others, for jobs requiring supervision.
Certifications and Licenses:
- Constantly perform desk-based computer tasks.
- Frequently stand/walk, sitting, grasp lightly/fine manipulation.
- Occasionally use a telephone.
- Rarely lift/carry/push/pull objects that weigh 11-20 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
- May have occasional extended or weekend work hours during peak business cycles.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the Universitys Administrative Guide, http://adminguide.stanford.edu.
Note: Not all unique aspects of the job are covered by this job description.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
We are not able to provide relocation or sponsorship for this position.
Thank you for your interest!
Location: Business Affairs
Job Code: 4122