| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
To support our faculty, staff, and student worker community, the UW is creating an Integrated Service Center (ISC) as a multi-channel resource (website, phone help desk, and walk-in center) for HR and Payroll inquiries and transactions. The ISC is the mission-critical portal to achieve the goals of the HR/Payroll Modernization Program, the largest single administrative initiative ever undertaken by the University. As a division of UW Information Technology (UW-IT), the ISC will not only support the transition to a new HR/Payroll technology, but will also play a role in facilitating new business processes across campus.
We are seeking highly motivated, entrepreneurial, team-oriented individuals to launch and staff the ISC. You will help to build a world-class shared services organization, dedicated to providing an exceptional customer service experience. You will deliver seamless support services in a one-stop shop where UW employees' inquiries are responded to with enthusiasm, efficiency, accuracy, and full legal compliance. Your commitment to collaboration and customer care will improve the way the UW works and contribute to a culture of service that ensures access and inclusivity for everyone.
The University of Washington's Integrated Service Center has an outstanding opportunity for a Project Manager to play a key role in providing unified human resources and payroll customer support to employees throughout the institution.
This role will coordinate with the ISC leadership to maintain project plans, ensure timely completion of deliverables and coordinate analysis of business processes and service management outcomes. Additional responsibilities will include managing cyclical Workday releases, monitoring and evaluating the Workday roadmap, directing Workday change request and change control processes and collaborating with stakeholders in support of a continual improvement framework. The quality and timeliness of ISC deliverables, the effectiveness of the Workday design and the strength of the associated service management framework will directly impact the University's ability to ensure the integrity of HCM data and transactional outcomes.
Project & Release Management
Manage cyclical Workday releases, including planning, cross-team coordination, objective setting, testing and migration into the Production tenant
Create and maintain detailed work plans in support of ISC deliverables
Proactively identify potential risks, dependencies, and obstacles which may hinder successful completion of deliverables and achievement of project goals
Monitor and evaluate the Workday roadmap, keeping stakeholders informed of scheduled updates and framing associated decision points
Manage Workday change request and change control processes, including identification of improvement opportunities, coordination of associated configuration and testing, and migration into the Production tenant
Lead coordination of testing activities in conjunction with Workday releases and the introduction of new/modified functionality, leveraging automated/advanced testing tools where applicable (e.g., Kainos)
Provide project management support for all major scheduled and ad-hoc Workday functionality roll-outs/activities (e.g., Open Enrollment, Annual Merit processes, mass updates, etc.), including planning and coordination of change management and communications
Performance Monitoring and Evaluation
Coordinate closely with Tier 1 and Tier 2 ISC resources across the HCM, Benefits and Payroll spectrum to understand processes, issues and enhancement opportunities
Guide monitoring and evaluate business process results, including timeliness, accuracy and end-user inquiries
Manage the ISC metrics and assist in evaluating results, ensuring that outcomes are efficient, effective and yield the highest quality user experiences
With the support of the ISC Business Analyst, create periodic reports and presentations for ISC leadership to understand trends and enhancement opportunities
ISC Services Support
Support ISC knowledge management processes, including identification and verification of additions/changes to the working repository of knowledge content
Support ISC training activities, including development and verification of relevant content
Support ISC communication of major activities, enhancements/updates and known issues
Support upkeep of key organizational documentation (Operations Management Plan, etc.)
Bachelor's Degree in Human Resources, Payroll, Business Administration, Information Science, Computer Science or related areas, with a minimum of four to five years of applicable experience
Professional experience in effective management of business or technical projects
Ability to utilize disciplined project management methodologies and tools, such as project management systems, issue tracking, risk management, and requirements management systems; ability to develop efficient project procedures and quality control methods
Demonstrable leadership experience, including supervision of diverse resources in a deadline-driven environment and cultivation of trust, strong collaboration and professional development on a high-performing team
Experience communicating effectively with diverse stakeholders, including customers and key process stakeholders
Experience using a proactive continual improvement/iterative approach to meet HR and Payroll process design requirements, assimilating stakeholder feedback and refining operational frameworks on an ongoing basis
Master's degree in Human Resources, Business Administration or information technology related field
Experience playing a leadership role in a shared services environment
Working experience designing, executing and/or managing relevant business processes at the University of Washington or in a comparable higher education environment
Experience utilizing automated testing tools (e.g., Kainos)