| As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
Harborview Medical Center received the prestigious Foster G. McGaw Prize for Excellence in Community Service, one of the most esteemed honors of excellence in community service in healthcare.
Our MEDICAL SPECIALTIES CLINIC has outstanding opportunities for Full-Time, permanent appointment MEDICAL ASSISTANTS. The individual in this position will assist the medical and nursing staff by performing delegated tasks that involve direct patient care; technical procedures or monitoring that may be invasive and require skills validations; transportation of patients, supplies and specimens; ordering and stocking of supplies; and maintenance of special equipment, including sterile equipment and set-ups. Additionally, the MA role may include coordinating the clerical activities and supporting the front desk activities for patient care in the clinic.
The Medical Specialty Clinics include: Cardiology, Diabetic, Dermatology, Rheumatology, Senior Care, Long Term Care, Family Medicine, Arthritis, Healthy Brain, and Occupational Medicine.
The individual in this position will participate in clinic and selected divisional activities to promote effective problem solving and communication.
Top candidates will have experience providing direct patient care in a clinic setting; and exhibit clear and concise communications skills, both verbal and written.
Must demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting.
CLINIC FLOW ACTIVITIES:
Ensure exam rooms are stocked, clean and ready for patients.
Maintain and use supplies and equipment in a cost-effective manner.
Prepare medical record for clinic visit. Verify presence of medical records and diagnostic testing (lab work and images) prior to scheduled appointments, requesting existing records and x-rays as necessary.
Assist provider by facilitating use of technology including EMR (electronic medical records) and PACS (electronic imaging).
Coordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individual.
Provide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the nurse or physician.
Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information.
Take initiative to maintain patient flow for assigned providers/team.
Transport patients and lab specimens.
Schedule appointments for patients.
PATIENT CARE ACTIVITIES:
Prepare patient for examination by the provider. Observe and document the patient's physical and emotional condition and vital signs in the medical record, recognize and report symptoms of common medical illnesses to physician or nurse.
Perform delegated patient care activities/education in accordance with established standards of practice.
Assist during patient examinations and procedures performed by health care professionals.
Perform procedures including ear irrigation, urethral catheterization, electrocardiogram tracings, and sterile dressing changes.
May withdraw venous blood and capillary blood.
May give injectable medications that have been registered with the WA State.
CUSTOMER SERVICE AND TEAM BEHAVIORS
Greet patients and families.
Review patient needs with providers daily, preferably at the start of each day or session.
Advocate for the patient/family by locating appropriate staff to address concerns
Appropriately directs patients and others to other departments across the medical center.
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting.
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation.
Act promptly and effectively during an emergency situation.
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
Apply appropriate policies, procedures, protocols, and standards of practice in performing duties.
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
Demonstrate support for clinic and divisional policies and procedures.
Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines.
Participate in orientation of new staff and preceptorship of MA students.
Other duties as assigned.
Quality of work
Mission Centered Professional Practice
Integrity and Compassion
Patient Care Advocacy
Team Work/Collaborative Practice
Patient/Family Satisfaction/Customer Service
Respect For Patient Confidentiality
Uses age specific knowledge that reflects the special needs of a specific patient population.
Computer keyboard proficiency.
Ability to operate office equipment.
Ability to operate telephone system and other communication systems.
Ability to spell and alphabetize.
Ability to interview patients and obtain necessary information.
Basic knowledge of health care coverage.
Basic knowledge of hospital's geography and resources.
Verbal and written communication skills.
Ability to communicate effectively in English.
Knowledge of medical terminology.
As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
EMPLOYEE REFERRAL PROGRAM
Classified Medical Assistant positions are eligible for participation in the Employee Referral Program. If you were referred to these positions from a current UW employee, be sure to give them credit. In order for employees to be eligible for the ERP incentive, you must include their name in the assessment you will be asked to take following your application for this position.