- In-depth knowledge of, and ability to interpret all regulations governing the diverse loan programs, as well as all Federal, State and local creditor legislation.
- Working knowledge of the collection operation at an institution of higher education sufficient to accomplish departmental requirements for the position.
- Ability to review and evaluate student borrowers files. Ability to analyze situation and define the problem, identify relevant factors, formulate logical conclusions and recognize alternatives.
- Skill in independently composing and editing concise, logical grammatically correct correspondence and procedures to convey information to debtors and University officials.
- Ability to listen, read carefully, quickly analyze complex processes and accurately interpret material presented. Ability to listen and recognize input in relation to tasks.
- Ability to counsel delinquent borrowers and other debtors, assist them with financial planning, and provide them with alternatives for resolution.
- Skill in prioritizing assignments for self and others to complete work in a timely manner when there are changes in workload, deadlines, and competing requirements.
- Skill in interacting diplomatically with alumni, parents, co signers, and vendors in a high volume, high-demanding environment.
- Skill in working independently and following through on assignments with accuracy and minimum direction.
- Demonstrated ability to use appropriate discretion when dealing with sensitive situations.
- Skill in making appropriate job decisions following standard office policies and procedures.
- Ability to maintain a supportive and constructive attitude; ability to maintain a good working relationship and interaction with employees, superiors and campus personnel.
- Ability to make one on one and group presentations using appropriate grammar and vocabulary to obtain information, provide training, explain policies and procedures, provide financial counseling, and persuade others to accept specific action.
- Math skills sufficient to perform loan account calculations with whole numbers, fractions, and decimals, and recognize relationships between figures.
- Skills in computing ratios, rates and percentages to obtain statistical data.
- Working knowledge of Microsoft Word and general knowledge of Excel.
- Skill in providing effective leadership.
- Ability to operate desktop microcomputer.
- Keyboard/typing skill sufficient to prepare correspondence and procedures with speed and accuracy.
- Student loan collection experience.
- General knowledge of University systems, such as FAM, SRS, BAR, etc.
- Working knowledge of federal and University regulations governing the Stafford and Alternative loan programs.
- Detailed knowledge of Perkins and other Campus-based loan programs.
Full information concerning the job qualifications are listed on the official UCLA job posting.