Posting Summary: The University of Virginia department of Information Technology Services seeks a ServiceNow Developer. This position specializes in the implementation and operation of IT processes in an automated system. The ServiceNow Developer works to ensure that applications operate with a high level of quality and support, achieving the desired business outcomes. Key activities and responsibilities for the ServiceNow Developer include:
Serve as administrator and developer for the CIO area's ITSM tool (ServiceNow)
Consult with business process owners and constituents to develop and analyze requirements
Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
Design and implement form scripts, business rules, workflows, and otherwise configure or modify applications to meet CIO area business requirements
Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes.
Collaborate with internal colleagues to design and implement data feeds\interfaces with other systems, including databases, monitoring tools, LDAP, etc.
Coordinate and perform application upgrades in partnership with vendors and internal colleagues
Provide application testing for applications
Create and maintain system design documentation
Develop, maintain, and execute reports to ensure system operation meets performance targets
Develop and maintain procedural documents relating to the management of the platform
Provide advanced application support to internal team members
Provide training and knowledge transfer to other employees as necessary
Assist in IT process implementation and support as necessary
Required Minimum Level of Education: *Degree or Equivalent Experience Required
Required Specific Degree/Training: Bachelor's degree or equivalent experience in Computer Science, MIS, Computer Engineering or related disciplines
Preferred Minimum Level of Education: Bachelor's Degree
Experience implementing and maintaining Content Management System interfaces in ServiceNow
Experience developing and supporting angularJS applications
Experience with database management systems, concepts, and architectures
Required Minimum Level of Experience: Some - up to 4 years
Required Specific Experience: 2 or more years administering and developing on the ServiceNow platform is required.
Preferred Minimum Level of Experience: Considerable - 4 to 7 years
Required Knowledge, Skills and Abilities: Data collection, analysis, and reporting Interpersonal skills Communication Skills Decision making skills Organization/Planning skills Process flows IT Service Management Processes Systems Development Life Cycle Methodologies System Administration Database management
Preferred Knowledge, Skills and Abilities: Risk Analysis Leadership skills Management of multiple priorities/multi-tasking skills Presentation skills Successful completion of ITIL Foundations v3 (or higher)
Preferred Computer Applications: CSS HTML angularJS PHP
Founded by Thomas Jefferson, the University of Virginia opened in 1825 as the nation's first public university. A longstanding dedication to preeminence in both scholarship and teaching; top ranking in global satisfaction, collegiality and work/family issues on the COACHE survey of early career faculty; a commitment to excellence that is integrally connected with diversity and a broad array of ben...efits make the University of Virginia a prime choice for both faculty and staff. The University of Virginia is located in the small cosmopolitan city of Charlottesville near the Blue Ridge Mountains, 70 miles from Richmond and 110 miles from Washington, D.C. The University of Virginia remains the No. 2 best public university in the 2013 edition of the U.S. News and World Report rankings. In the 14 years since U.S. News began ranking public universities as a separate category, U.Va. has ranked either No. 1 or No. 2. U.Va. continues to rank in the Top 25 among the best of all national universities, public and private.