Purpose of Position
The Senior Director is responsible for overall leadership, strategic direction and operational management of the departments of Care Management, Capacity Management, and Central Staffing Resources (CSR). This role will lead the departments to ensure that optimal care management, patient placement and throughput are achieved. This includes a primary focus of aligning goals, strategies, and interdependencies of Care Management, Capacity Management, and Central Staffing Resources towards quality patient and family centered care.
The Senior Director is responsible for directing and overseeing an efficient and seamless patient care coordination process amongst the three functional areas and their respective interaction and coordination with Michigan Medicine-University of Michigan as an institution. Working with other members of Michigan Medicine leadership, the Senior Director also drives continuous improvement in operational efficiency, internal processes, and provides guidance and leadership to ensure the defined purpose, principles, and goals of the program are met.
The Senior Director oversees all aspects of capacity management and patient throughput including the Admissions and Bed Coordination Center (ABCC) and Transfer Center to align with overall organizational strategic goals and objectives, ensure that processes are proactive and drive continuous improvement, and meet or exceed internal, regulatory, and industry standards. This role also provides operational leadership and overall strategic direction for capacity management, throughput initiatives, and related outcomes for patient admission, placement, and discharge for all areas of Michigan Medicine.
The Senior Director is also responsible for providing leadership to Central Staffing resources. This role will work closely with nursing and hospital leadership to efficiently recruit, deploy, and utilize nursing resources to effectively deliver a seamless continuum of care throughout all service areas of UMHS.
The Senior Associate Hospital Director for Patient Care Services/Chief Nursing Officer (CNO) and the Chief Medical Officer (CMO) are co-sponsors of the Care Management and Capacity Management model.
Works closely with the Senior Physician partner in planning, implementation and evaluation of the program.
Actively leads and participates in Patient Flow Governance Committee.
Strong engagement with UH / CVC and Mott Triad Leadership.
Collaborates with additional Michigan Medicine leaders in the development and execution of the care management program, capacity management, and central staffing resources.
Collaborates with nursing leadership to develop a flexible staffing model.
Provides administrative supervision to staff, as assigned.
Supports the alignment of UMSN with care management processes, practices for education of students, faculty practice, and research, as appropriate.
In responsibilities of Care Management, this role reports directly to the Chief Nurse Executive (CNE) with a dotted line reporting relationship to the Chief Medical Officer (CMO).
In responsibilities of Capacity Management, this role reports directly to the Chief Nurse Executive (CNE) with a dotted line reporting relationship to the Chief Medical Officer (CMO).
In responsibilities of Central Staffing Resources, this role reports directly to the Chief Nurse Executive (CNE).
Characteristic Duties and Responsibilities
Leads the change process required to implement the UM Model of Care Management. This includes several role changes, infrastructure changes, plans for new skills acquisition, expanded relationships with community resources, creative alternatives to inpatient admission and improvement in capacity management.
Serves as the central resource for the senior executive team concerning strategies which are patient-centered, efficient, effective, and support appropriate financial reimbursement.
Ensures highly effective operations for departments that provide Access, Utilization Review, Care Coordination, Care Management Clinical Social Work, ABCC, and Central Staffing Resources by program development, process improvement, and coordination of processes across all functions.
Creates data priorities and establishes dashboards for monitoring outcomes.
Ensures provision of quality services by maintaining appropriate resources staffing resources, staffing levels, competency of staff, and ongoing training and education.
Designs, implements and evaluates staffing coverage based upon established case management ratios to serve population needs, volume and acuity of patients
Develops structures and processes that contribute to continuity of care through demonstrated use of the interdisciplinary team approach to patient care. Works collaboratively with internal and external resources and agencies, physicians and all members of the interdisciplinary team in meeting customer needs and organizational goals.
Monitors, evaluates and redesigns institutional and departmental practices and processes to meet or exceed all regulatory and accrediting agency requirements.
Ensures that technology and software systems support workflow with clinical logic, standards of practice and regulatory and accreditation requirements.
Defines departmental financial targets in alignment with those of the institution and ensures the appropriate use of resources.
Serves as a highly visible leader, colleague, and mentor, providing leadership, direction and education.
Understands current trends and innovations in Capacity Management and CSR. Incorporates change as appropriate. Serves as the Michigan Medicine patient flow authority and subject matter expert.
In conjunction with facility leadership, sets guidelines and adherence to practices related to patient flow, capacity management and CSR.
Works with Nursing Leadership to deploy resources and ultimately increase patient flow efficiency.
Develops wage proposals for temporary nursing staff designed to foster recruitment and retention.
Oversees the on-boarding, allocation, utilization and expenditures of travel nurses.
Oversees recruitment, training, reporting and deployment process for disaster and business continuity plans.
Oversees role of House Manager, supporting timely response to patient/family and staff concerns 24/7.
Actively participates in the performance planning, competency and individual development planning process.
Maintains current knowledge of case management, utilization management, and discharge planning , as specified by federal, state, and private insurance guidelines.
Bachelor’s degree in Nursing is required. Master’s degree in Nursing, Hospital Administration, Business, Public Health or related health care field is required.
Current State of Michigan Board of Nursing licensure is required.
Current State of Michigan Board of Nursing licensure.
Certification as an Accredited Case Manager, Certified Case Manager, or Case Management Administrator is preferred.
Minimum of 5 years in leading acute care based care/case management, utilization review, discharge planning or other closely related quality program.
Minimum of 5 years in leading acute care based patient access and bed management department.
Excellent interpersonal skills, as demonstrated by the ability to work effectively with individuals and or teams, across disciplines.
Excellent communication skills as demonstrated in oral and written forms.
Demonstrated knowledge and skill in data preparation, analysis and presentation.
Extensive knowledge in reimbursement methodology.
Knowledge and application of case management software systems, data organization, EHR and collateral data organizational systems that support core data set for mandatory measures and economics of care management and case management.
Working knowledge of LEAN, Six Sigma, and/or other organizational efficiency/effectiveness theories and methods, as well as, high performance teams “at the bedside” and risk stratification models is desired.
Demonstrated leadership and management skills from front line staff supervision to strategic executive leadership.
Demonstrated ability to think logically and sequentially, understand redesign concepts, and identify opportunities for improvement.
NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position.
RESUME REQUIRED (for both internal & external applicants):
You must attach a complete and accurate resume to be fully considered for this position.
If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.
Full-time position; FSLA: Exempt
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.