The Associate Director of the Project Management Office (PMO) leads the PMO in serving as the entry point for cross-functional information technology projects for planning and analysis. Reporting to the Associate Vice President of Administrative Systems of Northwestern Information Technology, this position also: 1) manages NUIT’s project management, training, and quality assurance teams; 2) oversees PMO activities to ensure projects meet business objectives, are of high quality, and are delivered on time within scope and budget; 3) works with Administrative System teams, business partners and leaders in the central function, schools and departments to understand their needs and translate them into effective solutions that support organizational goals and objectives; 4) collaborates with the NUIT management team and other technology leaders to plan and deliver effective IT services; and 5) performs management functions, including budgeting, procurement, contract negotiations, and talent management activities.
- Leads the PMO in serving asthe University’s entry point for cross-functional information technology projects of Nortwestern University for project analysis and planning, and in developing sound project management in support of University priorities.
- Leads the development, implementation, and maintenance of project management policies, standards, procedures, and best practices.
- Leads the campus in looking for opportunities to work together, using or adapting new technologies and approaches to proactively support users of information technology.
- Collaborates with the Administrative Systems leadership team, NUIT management and staff members to plan and deliver effective services.
- Provides leadership to drive strategy and continuous improvements in project management, training, quality assurance, and test-automation related operations.
- Leads analysis and project management of new opportunities and other special projects as assigned by the CIO or central administration.
- Defines project scopes, goals, and resource requirements that are complete, persuasive, and justified, and presents such analyses via several delivery methods to both technical and non-technical audiences of the University.
- Has significant and detailed technical contact with vendors, suppliers, and other service providers regarding system evaluations, purchases, system integration and implementation.
- Manages and motivates the staff of the PMO in providing project management services to Northwestern University faculty, staff, and students.
- Selects project teams and delegates responsibilities to achieve the goals of a project, deliver project results on time and within budgets, while also contributing to professional development of team members.
- Develops project metrics and feedback measurements to ensure professional delivery of projects according to PMO best practices, Administrative Systems expectations and standards, and proven methodologies.
- Plans, directs, coordinates, and provides oversight to staff of internal and contract project managers related to the portfolio of Administative System projects.
- Provides direct guidance on project/portfolio, resource planning, prioritization, and budgeting.
- Responsible for project portfolio management tools implementation, enhancements, administration, maintenance, and training needs.
- Oversees the development, implementation, and monitoring of training programs.
- Fosters team growth through targeted individual project assignments and establishing of complimentary mentor/mentee relationships.
- Oversees PMO supervisors in recruiting, onboarding, training, evaluating, and managing, and developing assigned staff and student employees.
- When necessary, advises subordinate supervisors on appropriate procedures for managing within University policies.
- Works in partnership with Administrative System directors, other NUIT leaders, and technology leaders in schools and departments to coordinate service delivery between the central IT units and the distributed IT units (collectively known as the IT@NU community).
- Works with the University community to determine the capabilities, options, and applicability of existing technologies and services within IT, along with possible extensions in support of the University's mission.
- Collaborates with University colleagues to provide IT services that advance the strategic goals of the University.
- Consults with University schools and departments on appropriate new services that will further the University's strategic goals and initiatives, and recommends achievable goals and resource requirements.
- Identifies, analyzes, and supports shared service initiatives with other University IT leaders.
- Has extensive advisory contact with University administrators and technical staff to refine joint visions of how services may be delivered electronically.
- Has extensive contact with user services and technical staff within the IT division and with the IT staff of other divisions of the University.
- Provides excellent customer service, including proactively offering services to enable members of the University community to more effectively manage their projects.
- Effectively measures user satisfaction with IT services, and works within the IT@NU community to improve services and satisfaction over time.
- Advises and consults with University schools and departments about project management needs and the appropriate use of services offered by the PMO.
- Represents the PMO at customer meetings, internal IT meetings, and meetings with senior administrators.
- Participates in national groups (e.g., Educause) to share PMO experiences, learn best practices from others, and influence policy formulation.
- Perfroms various management functions related to the Project Management Office, including budgeting, procurement, contract negotiations, and personnel evaluations and actions.
- Helps develop the PMO budget, and manages in a fiscally responsible manner.
- Performs other duties as required and directed.
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
- Minimum 10 years experience in IT with a track record of high performance and increasing responsibility.
- At least 5+ years of relevant experience in PMO Leadership or Project Management operations at portfolio or program level.
- Excellent staff management skills, including:
- Experience in selection and hiring of customer-focused staff members.
- Clear programs of staff development through training and mentoring.
- Clear expression of expectations, goals, and timelines, with appropriate delegation, monitoring of progress.
- Demonstrated ability to align project management approaches with individual project needs, to blend PM methodologies to meet project requirements, to manage competing demands, and to adapt to shifting priorities and timelines.
- Evidence of business analysis skills (e.g. requirements gathering, impact assessment, user acceptance testing, use case development, gap analysis).
- Demonstrated familiarity with project portfolio management methods, (e.g. project intake, prioritization, resource demand planning, communication).
- Excellent written and verbal communication skills, including public speaking and the ability to clearly present technology solutions and services to non-technical staff and administrators.
- Excellent organizational skills, management of own time, and respect for the time of others.
- Proven ability to think both strategically (e.g., long-term needs) as well as tactically (e.g., current needs/schedule trade-offs).
- Demonstrated ability to envision campus-wide approaches to IT services and to develop and implement effective plans for service delivery.
- Excellent planning and scheduling skills, with the ability to be flexible in the face of sometimes uncontrollable changes.
- Proven ability to effectively control and/or participate in multiple projects of varying priorities in a fast-paced environment in a consistently professional manner.
- Proven ability to manage, motivate, and evaluate professional IT staff.
- Ability to establish and maintain respectful and effective relationships with management, co-workers, and customers.
- Ability to work effectively with a range of responsible parties throughout the University, either as a project leader or as a team member, to advance projects to timely and successful completion.
- Demonstrated ability to analyze problems from multiple points of view, to lead consensus building within groups with differing views, and to translate consensus into planned action.
- Demonstrated familiarity with desktop computing environments and Internet utility software.
- Ability to act on own initiative to further organizational and University goals.
- Experience implementing new PMO organizations or re-establishing PMOs.
- Experience utilizing standard and agile project management methodologies.
- Demonstrated experience using Project and Portfolio Management tools.
- Experience with design, delivery and evaluation with traditional and modern training methods (e.g. instructor led training, e-learning, workshops, simulations).
- Experience with software testing methodologies, quality assurance and test automation tools.
- Past experience in a university or a highly-decentralized corporate environment, with career emphasis on planning and implementation of large, multi-divisional product launches and subsequent support.
- Certification as a project management professional.
- Experience with ITSM principles and methodologies.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes including veterans and individuals with disabilities.