SENIOR MEMBER RELATIONS REPRESENTATIVE, MIT Federal Credit Union (MITFCU), to be responsible for establishing memberships, processing deposit account and loan applications, and delivering outstanding member service. Will provide members with information, assistance, and solutions and become and remain fully-versed in all products and services in order to be responsive to member's requests and enhance their financial relationships to the Credit Union. Responsibilities include opening new membership accounts and processing applications; assisting members with loan applications; verifying and collecting all loan applications and documentation; initiating loan applications' processing; disbursing loan proceeds at loan closings; processing IRA accounts, contributions, and distributions; ordering checks and/or ATM/debit cards; processing payroll deduction requests; providing information on all products and services, cross-selling them, and informing/educating members on e-services; responding to member inquiries; processing signature guarantee requests; performing quality review on member transactions; maintaining branch inventory; assisting in opening and closing the branch; participating in annual student drives and promotions; and implementing and complying with all policies and procedures of MIT and MITFCU.
REQUIRED: a high school diploma or equivalent certificate of education; a minimum of two years' experience in financial services or retail; strong member service, communication, and interpersonal skills; detail orientation; strong organizational skills; and good working knowledge of computers and Microsoft programs. Credit union, banking, or other financial industry experience strongly preferred. Experience with cash handling, credit card transactions, and balancing is also preferred. Job #13996-4
Will work at all three CU branches - Lincoln Laboratory in Lexington and on campus at 700 Technology Square and in the Student Center.
U.S. citizenship is required.
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.