| Rowan University is a comprehensive state-designated research institution with approximately 14,000 students. Its main campus is located in Glassboro, N.J., 20-miles southeast of Philadelphia, and it has a branch campus and medical school in Camden and a second medical school in nearby Stratford. Rowan is only the second university in the country to offer M.D. and D.O. medical-degree granting programs. The School of Osteopathic Medicine has a faculty practice plan that serves approximately 200,000 patients throughout Southern New Jersey. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. Its business incubator also supports that mission. The University boasts eight colleges--Rohrer College of Business and colleges of Communication and Creative Arts, Education, Engineering, Graduate and Continuing Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics?and has been called upon by the state to create a College of Health Sciences. |
Under regular supervision, carries out receptionist and telephone answering functions, clinical appointment scheduling and clinical record filing. Provides general office clerical support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Greets patients and visitors in a prompt and courteous manner, and facilitates adherence to schedule of appointments.
Schedules/cancels/confirms patients? appointments according to the criteria of the department. Provides accurate information such as directions, pre-visit instructions, insurance form requirements, etc.
Registers patients completely and accurately, ensuring that pertinent data is obtained from patient and entered into computer system or updated as needed.
Answers phone calls, takes accurate messages, and refers caller or message to appropriate party.
As directed, communicates with various hospitals and physician offices regarding patient related information and documents. Provides information in accordance with patient confidentiality standards.
Requisitions and returns patient charts on a daily basis.
Maintains an accurate filing system to meet the needs of the department, following established guidelines. Ensures that charts, lab slips, x-ray reports, etc are filed and/or retrieved in a timely manner.
Assists with billing procedures and forms as directed.
Develops and maintains good customer relations skills consistent with the department?s guidelines.
Understands and adheres to legacy RowanSOM compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
Performs other duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
At least one (1) year of clerical experience, preferably involving receptionist and scheduling duties in a medical office or clinical setting, required. Typing/word processing skills and excellent customer service skills required.
Please be advised that some positions are subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired into identified positions shall either have their principal residence in New Jersey or they have one year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. The law also provides that any person may petition a State committee for an exemption from the requirements based on critical need or hardship. Rowan University values diversity and is committed to equal opportunity in employment.
All positions are contingent upon budget appropriations.
The Stratford, NJ Campus is a Tobacco-Free Workplace.