The Program Coordinator provides management for an education, research &/or operations program/project, recommending goals, assessing feasibility and ongoing performance & providing day-to-day oversight of administrative & operational functions. Generates solutions to increase productivity and efficiency.
Please note: This role require some evening hours necessary during fall quarter admissions. Weekend hours required during spring quarter graduation.
- Manages day to day operations.
- Manages design and development of program databases.
- Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
- Acts as liaison to IT to ensure technology systems are properly installed & maintained.
Budgets & Financial
- Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors; corrects or escalates.
Communication, Outreach & Recruitment
- Develops/Executes coordinated, consistent marketing and brand messages.
- Incorporates social media and networking into program/project aspects as appropriate.
- Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
- Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
- Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.
- Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
- Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates.
- Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
- Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
- Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
- Arranges colloquium & seminar coordination, & faculty travel planning.
- Supports faculty in development and approval of new courses, faculty payments, classroom coordination, evaluations, and grading.
- Manages program/project curriculum, seminars, presentations, workshops, learning experiences, chat rooms, websites, social networking, etc. based on goals/objectives.
- Identifies & obtains external expertise as needed and works with content experts for current and new programs.
- Reviews programs/projects to increase efficiencies to support growth.
- Leads program/project updates and improvements.
- Ensures compliance with all necessary organizations.
- Prepares documentation as required.
- Interfaces with accreditation bodies.
- Acts as the regulatory and compliance officer.
- Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations.
- Completes program/project logistical details such as scheduling, curriculum, facilities, technology, registration, enrollment, audits, etc.
- Implements strategy regarding structure, process, & staff support of students in compliance with NU policy.
- Resolves administrative issues (RAS forms, stipends, monitors fellowships, etc.)
- Organizes new student activities.
- Tracks data entry of grades into CAESAR, assuring faculty completes process by deadline.
- Supervises 1-2 staff &/or provides work direction.
- Performs other duties as assigned.
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
- 1 year program/project administration or other relevant experience.
- Communication and Interpersonal Skills.
- Organization Skills (detail oriented).
- Time Management.
- Problem-Solving Skills.
- Good Judgment.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes including veterans and individuals with disabilities.