| Rowan University is a comprehensive state-designated research institution with approximately 16,000 students. Its main campus is located in Glassboro, N.J., 20-miles southeast of Philadelphia, and it has a branch campus and medical school in Camden and a second medical school in nearby Stratford. Rowan is one of two universities in the country to offer M.D. and D.O. medical-degree programs. The School of Osteopathic Medicine has a faculty practice plan that serves approximately 200,000 patients throughout Southern New Jersey. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. The University boasts seven colleges--William G. Rohrer College of Business, Henry M. Rowan College of Engineering and colleges of Communications and Creative Arts, Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics. Rowan has been recognized as one of the Top 100 public universities in the nation and is ranked 3rd among public institutions in the North by US News & World Report. |
Reporting to the Director of Network and Security Operations, the Cisco VOIP System Administrator position serves as a subject matter expert and primary engineer in the design, implementation and support of the Rowan University VoIP infrastructure. This specific position will have the role of supporting the Cisco UC Suite across three geographically diverse campuses comprised of over one hundred buildings and three hundred acres.
The position level and pay rate will be based on experience and qualifications. All applicants meeting the required qualifications are encouraged to apply.
Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, Cisco Unified Communications Manager IM and Presence Service
Design and diagram call flow and systems settings
Design, troubleshoot and implement in Cisco VoIP; Cisco Call Manager, Unified Communication Manager 10.5
Design, troubleshoot and implement in Cisco UCCE Applications and products; Cisco Call Manager, Unified Communication Manager 10.5
Configuration, implementation and troubleshooting of Cisco Telepresence
Design, implementation, troubleshooting of Cisco Voice LAN/WAN networking devices (routers, switches, etc.)
Participate in the planning, implementation and maintenance of the University Communication suite including hardware, software and upgrades
Create and maintain system documentation, operational procedures, architectural documentation and hardware / software inventory
Propose and implement enhancements that will improve the performance and reliability of the University communication platform
Rapidly deploy approved fixes in response to newly identified stability and security threats
Proactively monitor systems and alerts, using industry recognized tools to avert troublesome trends as they develop to ensure a stable production environment
Plan and implement system changes and adjustments in a way that maximizes system availability
Formulate and monitor policies, procedures, and standards
Provide reports and metrics as needed to support requirements analysis and growth planning
Participate in compliance activities that include log collection, analysis and reporting
Participate in the organization?s change management process
Troubleshoot, analyze and resolve system issues, documenting problem resolutions
Provide 24x7 on-call systems support
Respond to escalated system support calls, resolve assigned tickets and document resolutions
About Network and System Services:
Rowan University?s department of Network and System Services is responsible for the end-to-end management of all University owned networks, servers and workstations. This currently includes approximately 1600 Aruba wireless access points, 800 Cisco edge switches, Cisco communication platform, Cisco core networking equipment and several firewalls supporting all academic and administrative units within the University.
All applicants must have the following qualifications:
4-year degree in related field or equivalent education. Position related experience may be substituted for education on a year by year basis
1+ years of position related experience
Solid understanding of Ethernet networking, TCP/IP, and the Cisco Unified Communication suite of products
Working knowledge of converged voice and data networks
Working knowledge of Cisco IOS gateways
Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, Cisco Unified Communications Manager IM and Presence Service
Hands-on experience on Cisco Voice Gateways and VOIP endpoints such as Cisco IP Phones, Cisco IP Communicator , Jabber, SIP Soft Phones Cisco Telepresence Video conferencing system
Understanding of Cisco VoIP service provisioning methods and procedures related to Moves/Adds/Changes along with system level provisioning including but not limited to Route Lists, Patterns, Hunt Groups, Hunt Lists
Understanding of industry best practices surrounding proper maintenance and support of a 24x7 communication infrastructure
Strong analytical problem solving skills
Ability to quickly grasp technical issues and offer solutions
Excellent verbal and written communication skills
Professional business demeanor
2+ years of experience supporting Cisco network equipment including Catalyst 6509E, 3850, 3750, and 3560 switches or comparable Cisco models.
4+ years of experience implementing, managing and maintaining Cisco Collaboration Devices
4+ years of experience supporting Cisco network equipment including Catalyst 6509E, 3850, 3750, and 3560 switches or comparable Cisco models
Valid Cisco CCNP or CCIE Collaboration certification
Rowan University values diversity and is committed to equal opportunity in employment.
All positions are contingent upon budget appropriations.