Lead Technical Content Specialist - 71372
ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community in a sustainable and fiscally responsible manner. The Department is the steward for one-third of Stanfords physical plant and has a $234 million annual operating budget. R&DE comprises 800+ staff in the following divisions: the Office of the Senior Associate Vice Provost (SAVP Office), Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of four R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology, and Communications. R&DE houses 13,000+ students and their dependents while serving over 6.5 million meals annually to students, conference, catering, retail, and concession guests.
Specify requirements and/or design solutions for business information systems and incorporate new technical systems to improve work-flow, production, efficiency and effectiveness. May serve as project lead.
SUMMARY OF POSITION
Reporting to the Chief Information Security Officer / Assistant Director of Support Services, this role will provide technical content organization and production. In this role, s/he will have the opportunity to work with the Lead Communications Coordinator to envision, structure and produce content for the R&DE wiki / intranet to provide excellence in technical documentation and training initiatives. This role will participate in IT projects to represent the user documentation needs of the projects. The role has a variety of technical content analysis and production responsibilities as they relate to building and implementing an organized technical documentation environment. Primary duties will include:
- Translate business processes into system requirements and/or development of systems solutions.
- Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use and user needs.
- Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system issues.
- Review, research and evaluate software to determine its usefulness and appropriateness as related to existing or proposed business systems; assist or develop preliminary and detailed system design documentation.
- Perform testing of new systems, upgrades and patching of existing systems; plan, conduct and document results of testing.
- Develop instructional materials, training and job aids.
- Advise users requiring assistance in solving complex problems or issues regarding management and business systems.
- Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end users.
- Liaise with external vendors or partners in support of business systems, which may include system development, implementation and/or operations.
- Coordinate the implementation of new or modified business systems.
- * - Other duties may also be assigned
Education & Experience:
Bachelor's degree and five years relevant experience or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Knowledge of, computer system capabilities, business processes, and work flow.
- Experience with enterprise applications and understanding of database driven applications.
- Strong understanding of the software development life cycle.
- Knowledge of principles and techniques used in conducting management studies and in systems analysis.
- Current knowledge of rapidly changing computer technology.
- Skill in conducting interviews and facilitating group meetings.
- Skill in developing and conducting training programs.
- Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
- Strong listening, negotiation and conflict resolution skills.
- Ability to design and document complex business systems.
- Proven problem solving and analytical thinking and ability to approach problems logically and systematically.
Certifications and Licenses:
- Constantly perform desk-based computer tasks.
- Frequently sit, grasp lightly/fine manipulation.
- Occasionally stand/walk, use a telephone.
- Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the Universitys Administrative Guide, http://adminguide.stanford.edu.
Job: Information Technology Services
Location: Residential & Dining Enterprises
Job Code: 4842