Minimum Qualifications: Associates degree in a health related field and a minimum of 2 years relevant healthcare related experience (preferably on an inpatient nursing unit) or equivalent combination of education and experience required. Excellent computer, written/oral communication, interpersonal, and time-management skills also required.
Job Standard / Operational Needs: Will provide first line support for clinical end-users of the computerized clinical systems. Prioritize response, analyze and document all issues; perform daily rounds on the nursing units and check with clinicians to address new issues; provide support on devices for end users utilizing established troubleshooting protocols; log trouble calls as needed to PC support or programming staff; work closely with IMT to assist with creating user updates and electronic communications to advise on system changes or content as they occur; assist with training on an ad-hoc basis; assist with organizing and facilitating preparations for units scheduled to go live on system to include identifying current workflow, developing content requirements and facilitating changes; serve as liaison between inpatient units and IMT; document and provide input regarding user requested system changes and modifications; work in collaboration with IMT Security Coordinator to assist users with password resets; assist with testing of periodic software upgrades; participate in IMT/HIS departmental and project meetings; communicate system issues and status to Clinical Support Team Leader; and assist with development of associated new procedures and procedure manuals; and develop on-line help, system and user documentation.
About State University of New York Upstate Medical University
SUNY Upstate Medical University in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Upstate Medical University's educational mission is anchored by i...ts four colleges?Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences). Since 2006, student enrollment has grown by 30% as Upstate responds to the needs of the region. As a biomedical research enterprise, Upstate focuses on the most prevalent human diseases, including cancer, diabetes, heart disease, nervous system disorders, vision, and infectious diseases. The quest for treatments and cures is built upon expertise in structural, molecular and systems biology. Upstate also offers many clinical trials for patients. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites.