The projected length of this Fixed Duration Appointment is six months, starting in October 2017.
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
RETAIL OPTOMETRY AT UW MEDICINE EYE INSTITUTE has an outstanding opportunity for a SIX-MONTH FIXED DURATION OPTICIAN LICENSED-DISPENSING. Under general supervision, the Licensed Dispensing Optician coordinates the services provided at HMC's Eyes on James Optical shop. Services include: selling, fitting, dispensing, measuring, and adjusting eyeglasses and optical devices in accordance with written prescriptions. The dispensing optician will also be responsible for ensuring a high level of customer service to all clientele and for participating in departmental and divisional activities to support quality improvement.
Customer Service Duties:
Promote and model an atmosphere of respect for human dignity and the uniqueness of each person encountered in the optical shop
Greet all customers and families with a smile; communicate pleasantly and in a manner that optimizes service excellence
Ensure positive and professional first impression of the optical shop
Maintain pleasant atmosphere of waiting area
Coordinate clerical activities for dispensing optical devices including verifying any sponsored coverage
Triage incoming calls appropriately to optometrist, shop, or Eye Institute as needed
Communicate various types of information to customers, optometrist, and third-party payers as needed
Demonstrate proactive, professional communication across and within department to facilitate smooth workflow, and to ensure department is positively represented throughout the organization
May support scheduling of optometry patients with physician in the shop
May have oversight of cashiering functions and perform cashiering duties
Patient Care Duties:
Support customer with appropriate facial measurements for eyeglass selection, frame fitting, and customer selection
Perform repairs, adjustments, and delivery of eyewear
Coordinate appropriate clerical work for ordering/sending optical devices to the eye lab for fabrication, ensuring accuracy
Ensure orders are sent out in a timely fashion and ensure accuracy of returned orders
Notify customers that orders have arrived for pick-up
Provide customer support to clients when orders are picked up
May provide contact lens fitting support as directed by the optometrist
Provide instructions to customers on contact lenses application and care
Work with contracted vendors and labs to purchase supplies and inventory
Ensure profitability of the retail area by selecting appropriate product mix and pricing
Educate customers on available upgrades, options, and benefits of additional products
Perform housekeeping duties as needed including maintaining towers, counters, mirrors, and displays
Open and close retail shop in accordance with HMC policies and procedures
Prepare daily sales close-out reports according to HMC policies and procedures
Ensure office supply levels meet shop needs
Act as an initial point of contact for customer complaints for retail shop issues
Other duties as assigned
Washington State Dispensing Optician License
High school or GED; graduate of accredited Optician program
3-5 years experience dispensing a variety of prescriptive optical devices
High level of customer service, teamwork and communication skills. Knowledge of optical and medical terminology
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.