This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
1st Shift (Days)/2nd Shift (Eves)
Shift may include day or evening.
The University of Washington Medicine Eastside Specialty Center, located in Bellevue, Washington, is a multi-specialty clinic providing physician visits/consultations to patients on the Eastside. The clinic programs include GI, General Surgery, Vascular, Urgent Care, Dermatology, Urology, Cardiology, Neurology, ENT, and other specialties; each of these programs has development needs.
The UW Medicine Eastside Specialty Center has an outstanding opportunity for two temporary/hourly Patient Services Specialist 1-Trainee or PSS 2s. Primary duties include checking in/checking out patients for clinic visits, answering the phone, processing incoming faxes, scheduling appointments, and assigning/creating referrals.
The PSS demonstrates service excellence standards in independently performing the following support services: reception and discharge activities; schedule appointments; coordinate care with other services; check in patients; provide initial triage; coordinate referral process; coordinate medical records; obtain and verify registration information/insurance; process charge documents; collect time-of-service payments; perform other necessary activities to maintain clinic operations.
Duties & Responsibilities:
Employs excellent customer service skills.
Ensures smooth patient flow.
Reviews clinic schedule daily.
Obtains patient demographic information and insurance information.
Provides general patient services.
Responds to patients' needs and concerns as appropriate. Investigates complaints and works with office manager to find solutions.
May accept and process patient payments.
Schedules appointments consistent with patient needs and clinic scheduling guidelines.
Assembles and sends appointment and other information.
Maintains current and accurate system by entering canceled and rescheduled appointments.
Coordinates and schedules ancillary appointments and consult appointments.
Assists in the preparation and maintenance of provider and clinic schedules.
Answers the telephone in a professional, courteous, and efficient manner according to UW Medicine telephone service standards; directs calls as appropriate.
Using clinic guidelines, gathers information on the telephone re: the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary, uses appropriate documentation tools.
Communicates information on medical center programs to patients, referral agencies, University departments, physicians and the community.
Communicates basic information to patients such as insurance, parking, driving directions.
Manages referral queue.
Obtains necessary insurance plan information.
Maintains ongoing documentation and tracks authorized referrals.
Ensures that all referrals are properly linked to appointments.
Medical Record Activities:
Reviews daily schedules to identify required medical record requests.
Orders, coordinates, and distributes medical records as needed.
Prepares medical record according to clinic-specific procedures for patient visit.
Assembles and maintains satellite medical records according to clinic specific procedures.
Initiates fee sheet upon patient arrival to clinic.
Tracks fee sheet according to clinic guidelines to ensure that all services are billed.
Reviews fee sheets for completeness and accuracy and processes and submits to appropriate charge coordinator daily according to clinic guidelines.
Reviews, corrects and resubmits charge documents on a daily basis as necessary according to clinic guidelines. General Duties:
Assists in orientating and training new staff.
Reviews email daily to stay current with clinic communication.
Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)
Inventories and orders office supplies and forms.
Sorts and distributes faxes and mail on a daily basis.
Ensures daily functioning of office equipment.
Utilizes on-line resources as required according to clinic practice and within University guidelines.
Performs other related duties as required.
The Patient Services Specialist will be hired as either a 1-Trainee or a 2 depending on experience. The requirements are as follows:
PATIENT SERVICES SPECIALIST 1-TRAINEE: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALIST 2: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.