Advertised Summary Job Description: Reporting to the Director of Technology at the Graduate School of Architecture, Planning, and Preservation (GSAPP), the incumbent will work with the Director of Technology and the rest of the GSAPP-IT team in order to build a knowledge, operations & communication infrastructure for GSAPP technology operations.
The Officer will be responsible for creating an IT knowledge base infrastructure. The officer will begin by researching both the current GSAPP-IT documentation, knowledge base & FAQs, as well as conduct direct meetings with the IT staff on a regular basis to better understand what type of knowledge needs to be documented and gain insight into how this knowledge will be used. This will be followed by additional research of the relevant knowledge base and IT operations applications. Once the initial research is completed and the knowledge base infrastructure is determined, the officer will manage all phases of documentation for all levels of the GSAPP-IT infrastructure, from basic help desk ticket solutions to complex system administration and infrastructure procedures.
The Officer will be responsible for and providing oversight and quality control of the material when it is entered by other team members. In addition to the static infrastructure and content that the officer will produce, the officer will also be responsible for designing a methodology to ensure this knowledge is actually transferred in a dynamic environment by implementing training processes and procedures for both current and new employees. The Officer will also be responsible for researching, creating proposals, and implementing procedures designed to increase efficiency in Faculty, Administration and Student IT support.
Additionally the officer will assist the Executive Director in implementing change; bridging the gap between IT support and faculty, administration and student tickets, and assist the Executive Director with difficult or politically sensitive IT support tickets.
Will assist the Director of Technology and other IT staff with various administrative & technical tasks.
Other duties as assigned/requested.
General Minimum Qualifications: Bachelor's degree or its equivalent required. A minimum of 2-4 years experience in desktop hardware and software support required. Candidate should have strong desktop support and troubleshooting skills, good customer service abilities, and be comfortable working with a wide variety of software, hardware and networking issues. Excellent oral and written communication skills and a service-oriented attitude required.
Additional Specific Minimum Qualifications:
Preferred Qualifications: A Master's degree or its equivalent preferred.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.