| Advertised Summary Job Description: Reporting to the Executive Director of University Financial Aid (UFA), the Director of Financial Aid (FA) IT Operations and Loan Services is a key member of the core leadership team for the UFA office. Supporting the mission-critical areas of FA operations and processing services, the Director provides technical, operational and systems support, as well as managerial leadership to operations staff and all FA offices supporting 17 schools within the University. This includes responsibility for management of disbursement processing of approximately $900 million dollars of Federal, State, University, and approximately $90 million in Private loan funds. The Director serves as a business process expert and coordinator with Columbia University FA offices for all aspects of the various functional requirements executed through PowerFAIDS, the Student Information Systems (SIS), and Student Services Online (SSOL). This is accomplished through successful supervision/direction of the Operations and Loans Services teams who manage the daily operations, ensuring process and system integrity for all activities, reviewing the organizational structure and working with staff to translate vision into policy and practice. The Director will ensure compliance with financial aid practices and banking rules for programs with federal, state, university, agency, and donor laws, regulations and all related policies. The Director will provide expert knowledge and assistance with system usage for FA activities including reporting, analysis, automation, and processes; respond to new regulatory requirements that require changes to systems and processes; support end-users on technical and functional issues; diagnose difficulties with data exchange and transformation and develop/recommend solutions; test system upgrades and patches prior to deployment; manage annual award year setup and parameter roll; act as a liaison between functional and technical organizations on campus in a way that fosters communication and project success; actively serve on committees and task forces; work independently and apply a high degree of ingenuity in solving data-related issues that will impact faculty, staff, students and other campus departments; develop and prepare ongoing, periodic, automatic, and ad hoc reports, queries, statistics, and summaries; balance multiple requests for service which may be subject to conflicting and pressing deadlines. |
The incumbent provides oversight for the review and analysis of operational statistics, reports and other data including FISAP, NYSED, IPEDS and GE reporting. The incumbent will ensure accurate and timely processing of all loans, including federal, state, institutional, campus-based, and private loans for all Schools and programs; provide oversight of fund draw-downs, reporting, and Federal and Private loan reconciliations; coordinate the annual Request for Information/Proposal process; support the withdrawal and transfer monitoring processes (operationally) in an effort to enhance compliance activities as necessary. The Director will manage the Associate Director of the Loan Services team and the Assistant Director of Financial Aid Operations, and their teams including setting performance goals and objectives as well as providing performance feedback, training, motivating and career guidance. The incumbent is expected to represent the University as a subject matter expert at national conferences, including but not limited to the College Board National User and the Federal Student Aid Conferences. The Director will oversee necessary training for staff members centrally and at each of the 17 schools. The Director will be responsible for performing other related duties and responsibilities as assigned.
General Minimum Qualifications: Bachelor's and a minimum of 7-9 years of related experience required.
Additional Specific Minimum Qualifications: Record of successful leadership, effective management, and a proven track record of developing and leading strong working teams through the implementation of best practices and customer service focused processes required. Knowledge and experience in working with federal, state, and institutional programs in a regulated environment, a commitment to statutory and regulatory compliance, and expert knowledge of policies, regulations, and practices for awarding financial aid, including needs analysis and packaging required. Must have in-depth experience with technology in higher education ERP systems and the ability to work collaboratively with university technology staff. Experience redesigning policies and procedures and implementing new business practices in multiple unit areas simultaneously to leverage emerging technology with improved student services required. Must have experience making data driven decisions, which requires strong analytical skills to monitor unit functions and implement continuous process improvement plans to support strategic campus-wide planning. Expert quantitative analysis skills and skill and experience in project management and organizational effectiveness required. Must have understanding of enrollment service operations and implementing continuous process improvement initiatives as well as the skills necessary to work effectively and collaboratively with senior University administrators and other campus stakeholders. The ability to manage multiple competing priorities and to work with several constituencies required as is a history of active engagement with and participation in regional and national professional organizations under the areas of financial aid. Must be detail-oriented with strong organizational and problem-solving skills, and able to manage and meet deadlines. Must be able to demonstrate excellent research, analytical, critical thinking, interpersonal, oral and written communication skills. Must be able to work well with all levels of employees, be flexible in nature, have sound judgment with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization. Must have a passion for excellent customer service and commitment to exceptional quality.
Preferred Qualifications: At least 7 years of experience working with student information systems or similar enterprise data systems within a complex business environment is preferred. Experience with financial aid software (PowerFAIDS, COD, ELM, EDconnect) preferred. Proficiency with reporting tools (Business Objects, InfoMaker, advanced Access, advanced Excel) preferred.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.