Posting Number: S004322
Full Time/Part Time: Full-time
Department: Optometry Clinic:H0115
Duties and Responsibilities:
Serves as the initial answering point for the University Eye Institute. Receives and directs calls from the UEI main switchboard in a timely and professional manner to an Optometry Clinic Service Area.
Greets patients, answers and directs all incoming calls to appropriate individuals and performs data entry duties.
Responds to patients requests for UHCO Clinic Services, information and other business that comes into the University Eye Institute by telephone or online.
Assists callers with dialing and provides dialing instructions; assists in locating individuals, departments and services offered by the University.
Relays requests for service and related information to the appropriate UEI Service Area using all forms of telecommunication and patient management software.
Inputs information into a computer database, EMR & patient management software; reviews and corrects data as necessary.
Performs other job-related duties as assigned.
Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED.
Requires a minimum of six (6) months of directly job-related experience.
Additional Posting Information:
Prefer bilingual in English/Spanish in order to communicate with patient population.
Prefer heavy customer service experience in health related field.
The University of Houston is a Tobacco free campus.