BUILDING AUTOMATION SYSTEMS OPERATOR, Facilities-Repair and Maintenance (R&M), to monitor, diagnose, and respond to alarms from the campus central fire alarm station, building management systems, and MIT community as part of the critical 24/7 Operations Center. Will coordinate complex response(s) to campus emergencies, e.g., fires, floods, power outages, and HAZMAT spills; utilize a building management system (BMS) to troubleshoot and diagnose responses to multiple environmental systems including air handlers, chillers, boilers, and steam generators; evaluate heating and cooling problems, determine appropriate corrective actions including issuing work orders and dispatching and communicating with field personnel; read and interpret graphics and systems of operation and make system adjustments via the BMS; maintain data integrity of all calls, alarms, and actions using a computerized maintenance management system; operate communications equipment; and handle related duties are needed.
REQUIRED: minimum of three years' experience in a customer service environment; demonstrated experience handling multiple priorities, organizing work to meet changing priorities, and working efficiently and effectively under pressure and in emergency situations; proven customer service, interpersonal, and communication skills; sense of urgency; attention to detail; ability to handle situations diplomatically and across various levels of the organization; comfort with ambiguity; initiative; excellent problem solving skills; advanced and varied computer skills including proficiency with MS Office and willingness and ability to learn other programs; ability to sit for long periods of time and comfort working alone in a secured office environment; and ability to speak, read, write, and understand the English language. Experience in the operation and maintenance of building management systems desired. Experience with Andover-Continuum, Carrier-CCN, or Siemens-Apogee preferred. Familiarity with SAP a plus.Call center and/or dispatching experience preferred. Job #13690-5
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.