Reporting to the Training Specialist Lead, the Senior Training Specialist is responsible for creating, designing, and delivering multiple courses as they relate to the University’s new financial systems. Works with functional team and process owners to develop course content. Shares knowledge with other trainers. Investigates new training technologies and techniques.
- Designs and develops customized documentation including training guides, procedures, presentations and e-learning modules for software applications. Maintains and updates documentation as required.
- Delivers multiple training sessions daily during rollout phase of each project and as needed during sustainment phase (ongoing)
- Facilitates meetings to gather training requirements
- Develops instructional plans to meet objectives of new business processes and software.
- Develops, stages, and maintains realistic training data in software application for trainee use and demonstration of processes and functions
- Acquires in-depth knowledge of to-be implemented software application and related business policies and procedures
- Facilitates open lab sessions, or performs on-site embedded support in user offices. Substitutes for other instructors as required.
- Reviews work products and provides mentoring to other trainers
- Evaluates emerging training technologies and course design/delivery techniques.
- Performs other duties as assigned.
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in English, Communications, Business, Education or related field; OR appropriate combination of education and experience.
- Four years’ experience delivering hands-on training, with a preference for experience in software training of adult learners in an academic environment.
- Experience working in a computer lab environment, including experience with smart equipment for training sessions.
- At least one year of experience working with ERP or equivalent systems.
- At least one year of experience with development and managing non-print instructional materials using web-based or multi-media applications.
- Proficiency with Microsoft Outlook, Word, Excel and PowerPoint, including layout, design, graphics, and templates.
- Proficiency with Adobe Captivate with experience with other Adobe products: Audition, Connect, Dreamweaver, and Photoshop.
- Experience with HTML.
- Ability to design and develop written instructional materials of the highest quality.
- Excellent facilitation/presentation skills.
- Excellent analytical skills.
- Outstanding interpersonal and communication skills.
- Demonstrated ability to problem solve and multi-task.
- Ability to develop and maintain strong working relationships with content experts, consultants, management, and the general University community.
- Ability to plan and manage training content development and course delivery programs.
- Knowledge of adult learning theory.
- Advanced degree in Adult Education, Curriculum Development, Organizational Development and Training, or related field.
- Experience with PeopleSoft Financials, InfoEd grants management, FAMIS facilities management, IBM/TM1 or Cognos business intelligence software applications.
- Knowledge of project management principles, practices, techniques, and tools.
- Knowledge of system performance and user acceptance testing.
- Knowledge of University or public sector/government business processes, including fund accounting, grants management, endowments, plant accounting.
- Knowledge of Adobe: Premiere Pro/After Effects.
- Knowledge in digital learning and social media.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes including veterans and individuals with disabilities.