| Advertised Summary Job Description: Under the oversight of the Medical Director of the Schneeweiss Adult Congenital Heart Program in the Cardiology division the Practice Coordinator will oversee clinical practice operations. Responsibilities will include overseeing patient scheduling, including registration, insurance verification, referrals and authorizations, while utilizing available tools and resources such as; IDX, Crown, MPV, Eagle, Passport. The incumbent will be responsible for managing patient flow and reviewing and implementing customer service initiatives. He/she will report analysis to identify improvement opportunities relating to operations and oversee cash management along with all related check-in and check-out functions. The selectee will be responsible for facility management, including monitoring and planning allocation of space and assessing equipment needs and purchasing. The successful candidate will manage the day to day functions of the ACHD program office including patient flow, scheduling appointments, ordering supplies and equipment as necessary. He/she will assess the functionality of the practice operations and make suggestions as necessary. The individual will supervise staff to ensure proper staffing levels to maintain a smooth operation and will be responsible for completing annual performance appraisals. The Practice Coordinator will keep accurate employee files to knowledgeably recommend added responsibilities or initiate disciplinary actions when necessary. He/she will collaborate with appropriate faculty for the overall performance management of staff, including hiring, setting performance goals and expectations, training and development, corrective action, performance appraisal/compensation. The incumbent will be responsible for monitoring and reporting attendance to the Director of Clinical Operations for the Cardiology division. He/she will coordinate staff schedules, vacations, routine and emergency leaves and will be responsible for training and coordinating personnel to ensure full staffing coverage for the practice. The selectee will work in collaboration with the Division Administrator and Director of Clinical Operations to develop and implement quality assurance and performance improvement measures within the clinical practice operations. The Practice Coordinator will hold regular staff meetings for feedback and problem solving. He/she will be responsible for coordination of time and attendance, benefit programs, etc. He/she will attend administrative and various operational management meetings, as well as appropriate training classes. Further responsibilities include overseeing the compliance and proper functioning of all medical and office equipment. The incumbent will schedule and confirm patient appointments and diagnostic studies including patient demographics and insurance information. He/she will obtain referral and/or pre-authorization from the patient, referring physician, PCP, or insurance company where applicable. The successful candidate will be responsible for scheduling appointments for all E&M and non-invasive and invasive procedures and accommodating walk-ins for echocardiogram testing. In addition the selectee will conform to all applicable HIPAA, billing compliance and safety guidelines. The Practice Coordinator will ensure patient centered care by demonstrating behaviors that reflect a Culture of Service and will strive to meet the expectations of the "Seven Competencies". The seven competencies for a "Wow" experience are as follows: effective communication, job knowledge, patient centered care, empathy, collaboration and teamwork, pride and excellence, and integrity and credibility. Other duties will be assigned as required.|
General Minimum Qualifications: Requires a bachelor's degree or equivalent in education, training and experience, plus 2-3 years of related experience.
Additional Specific Minimum Qualifications: Must have excellent customer service skills in a high pressure environment. Must be able to interact with all levels of staff and must have an understanding of patient confidentiality. Practical knowledge of applications including MS Office, IDX schedule/billing and Allscripts programs. Knowledge of Medical terminology and experience in a clinical practice setting.
Preferred Qualifications: Knowledge of IDX billing and scheduling systems preferred. Expertise in physician billing & reimbursement is highly desirable.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.