Varian Medical Systems is the world's leading manufacturer of medical devices and software for treating cancer and other medical conditions with radiotherapy, radiosurgery, proton therapy, and brachytherapy. Our mission is to innovate, support and simplify cancer-fighting solutions everywhere so we can realize our vision of living in a cancer-free world. Along with embodying the way we work, this challenge motivates us to keep improving, collaborating and striving to achieve our goal of conquering cancer. Over the last 30 years, we’ve introduced pioneering treatment techniques, equipment and software that have been used to treat tens of thousands of cancer patients worldwide.
The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. General duties include:
•Troubleshooting, servicing, and maintaining all designated VMS equipment within an assigned service territory including performance of preventive maintenance, installations and upgrades per VMS guidelines.
•Managing time and maintaining scheduled customer appointments demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
•Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
•Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
•Develop and maintain strong customer & internal relationships through the use of strong written, verbal, and interpersonal communication skills.
Technical • Possess a minimum of a High School Degree or equivalent. • AA/BS/Military Electronics or Electro-Mechanical Training desired. Applicants with RADAR, SONAR, Fire Control, and Avionics tech experience are highly encouraged to apply. • BMET/CRES Certification a plus. • Knowledge of and professional experience with tools & test equipment including but is not limited to oscilloscopes, digital volt meters, and torque wrenches. • Knowledge of and professional technical experience with micro-computers/PC based systems • Basic computer usage and debugging skills • Fundamental knowledge of networks and networking techniques • Basic understanding of imaging systems • Familiar with business tools such as: Outlook, Microsoft Word, and Excel. • A passion for making a difference in the lives of cancer patients by ensuring that systems meet maximum uptime and perform safely and effectively Behavioral/Interpersonal • Customer focused attitude • Strong time management & organizational skills • Articulate and skilled in interpersonal communication • Fluency in English, both written and spoken • Ability to work second shift (1 pm-10 pm) and alternate shift schedule. More info on products and linear accelerators can be found on http://varian.com/oncology Key Words: LINAC, CLINAC, Linear Accelerator, Field Service Engineer, Technician, Biomedical Engineer.
Additional Salary Information: Base plus OT plus paid training
Varian Medical Systems’ mission is to focus energy on saving lives. To meet this challenge, we equip the world with new tools for fighting cancer, taking X-ray images, and protecting ports and borders.
Since the 1950s we have been producing tools that harness the power of X-ray energy to benefit humankind. In recent decades, we have pioneered developments in the fields of radiotherapy, radiosur...gery, X-ray tube technology, digital image detectors, cargo screening, and non-destructive testing. We have a robust product portfolio, and long-standing relationships with many of the world’s leading clinicians and manufacturers of industrial and medical imaging systems. As Varian continues to grow, our staff of over 6,500 people in 70 sales and support offices around the globe is developing innovative, cost-effective solutions that help make the world a healthier, more secure place.