| Join Varian’s Oncology Systems team and your expertise will make a difference by helping to create a world without fear of cancer. We drive the development of products and solutions that innovate, support and simplify cancer-fighting solutions worldwide. Bring your passion to a company generating nearly $3 billion in revenue, and put your talent into innovating the latest cancer fighting technology. Our mission to save lives never stop so we must ensure our solutions are ready 24/7. Varian products and services are critical to organizations throughout the world. Our ability to ensure efficient installations, upgrades and service, as well as, expert training and remote support means our customers can continuously deliver the most efficient care possible. Applicants with RADAR, SONAR, Fire Control, and Avionics tech experience are highly encouraged to apply. More info on products and linear accelerators can be found on www.varian.com. |
Email resumes to email@example.com. Even if you transition out 1-3 years from now, please email me.
Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales and other technical support.
Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory including preventative maintenance, installations and upgrades per VMS guidelines.
Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment. This includes but is not limited to oscilloscopes, digital volt meters, and torque wrenches. Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion. Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives. Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.