Minimum Qualifications: Bachelor's degree and 3 years relevant professional work experience (preferably in a clinical healthcare setting) or equivalent combination of education and experience. Must be self-directed with strong interpersonal, communication, analytic and computer skills. Knowledge and/or use of clinical information systems in a hospital setting, especially the Epic suite of products is preferred.
Job Standard / Operational Needs: Works collaboratively with the Project Director and Project Managers, as well as other source owners to develop a project plan for each project that will establish project timelines, tasks, and milestones in collaboration with the vendor. Responsible for in-depth knowledge of system software as well as operational workflows. This includes achieving and maintaining application certification. Responsible for coordinating and communicating with the end users and representatives from various hospital, financial, and ancillary departments on a routine basis. Responsible for the design and build of the application including routine maintenance and software upgrades. Responsible for preparing and maintaining application test scripts for assigned applications and actively participates in testing. Responsible for end-user support including off hours support as needed. Prepares troubleshooting documentation as necessary for help desk and application team members.
About State University of New York Upstate Medical University
SUNY Upstate Medical University in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Upstate Medical University's educational mission is anchored by i...ts four colleges?Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences). Since 2006, student enrollment has grown by 30% as Upstate responds to the needs of the region. As a biomedical research enterprise, Upstate focuses on the most prevalent human diseases, including cancer, diabetes, heart disease, nervous system disorders, vision, and infectious diseases. The quest for treatments and cures is built upon expertise in structural, molecular and systems biology. Upstate also offers many clinical trials for patients. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites.