TRUST AND SAFETY MANAGER, Media Laboratory-MIT Scratch Team, to manage operations of the moderation team for the rapidly-growing Scratch online community, where young people from around the world create, share, and discuss interactive stories, games, and animations. The Scratch community has more than 14 million registered members from over 100 countries, with 20,000 new members (ages 8 and up) joining every day. Will supervise a team of full- and part-time staff to moderate, support, and promote Scratch's policies in order to maintain a safe, vibrant, and healthy environment for children to learn in. This includes moderating content, facilitating dispute resolution, and addressing escalated safety reports. Will be responsible for scaling and supporting operations to ensure that Scratch remains the world's most creative, collaborative, and friendly online community for kids; managing staff in moderating interactions and supporting activities; handling communications and process for evaluating and coming to decisions on escalated reports; and ensuring issues raised by Scratch users are adequately addressed in a timely and resourceful manner.
REQUIRED: strong leadership skills; experience with online communities; ability to successfully manage stressful escalations and safety concerns; excellent written communication skills; and eagerness to constantly learn, grow, and expand skills/capabilities. The ideal candidate has experience managing teams that handle report- or email-based operations, is well-versed in communicating with young people and adults, and wants to work on a mission-driven nonprofit initiative. Experience supporting youth in informal learning settings; some experience with technical projects, particularly providing feedback on software tools and product development; and experience in optimization and scaling of operations processes, especially for community support infrastructures preferred. Job #13225
This is a one-year appointment with opportunities for extension based on funding and PI's research priorities.
U.S. work authorization is required.
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.