Summary of Position: The Community Case Manager provides direct service to residents of the Hilda’s Place shelter, past shelter residents in housing or receiving aftercare services, individuals accessing services at the drop-in center and other individuals referred for services.
Provide case management services for Hilda’s Place (HP) clients including communicating with HP milieu staff regarding participants
Provide case management services for drop-in clients
Provide ongoing case management services for clients who have exited into housing
Contact persons referred through the Suburban Cook County call center and persons referred internally; perform initial needs assessments
Provide basic crisis intervention services over the phone and in-person to individuals experiencing acute crisis
Provide drop-in milieu staffing
Facilitate groups for, and in partnership with, participants
Track all required information in relevant databases, spreadsheets and files
Case management duties
Perform case management duties which include, but are not limited to:
Partner with participants in wholistic goal-setting and develop service plans for each participant on caseload
Perform assessments for housing eligibility (VI-SPDAT) for individuals, families and youth
Facilitate enrollment in mainstream benefit programs like Medicare, Medicaid, Link, SSI, SSDI, etc.
Assess participants for eligibility for other programming leading to housing (ESG, prevention, RRH, market-rate housing, etc.)
Coordinate with internal mental and physical health providers
Provide short-term support services to clients awaiting entry into other programming, including street survival and safety, strategies for reuniting with family or friends, etc.
Provide referrals for complex client needs such as treatment for substance use disorders, community mental health services, primary health care services, etc.
Develop and maintain effective working relationships with referral sources, participants and staff to ensure effective service delivery
The following qualifications are requirements for the position:
Bachelor’s degree in social work or related human services field, or equivalent combination of education and experience
Minimum one (1) year experience providing case management services
Strong communication skills with a demonstrated high level of empathy and respect for program participants
Computer competency and comfort with data entry
The following qualifications are highly desirable:
Experience working with individuals experiencing homelessness and/or mental illness
Work evening hours as required
Must be able to pass a criminal background check
Additional Salary Information: Competitive pay and benefits plan, including Paid Time Off (PTO), paid holidays, health, dental and life insurance options, short and long term disability coverage, as well as a 403(b) option.
About Connections for the Homeless
Connections serves and catalyzes our community to end homelessness, one person at a time. We do this through homelessness prevention, shelter, and housing programs. In 2017, Connections has served over 1,000 individuals through our services. Based in Evanston, Connections serves 31 communities in north suburban Cook County. To learn more about our programs, please visit our website at www.connect2home.org.