This position is exempt from overtime and not eligible for relocation allowance.
ABOUT THE COLLEGE Bellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. Bellevue College is located just 10 miles east of Seattle where we serve a student population of over 45% students of color and over 1,800 international students. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region. We strive to create a vibrant and inclusive campus community that supports a diverse student body, faculty and staff. As an essential part of our mission and goals, diversity, equity and pluralism are promoted and fostered in all aspects of college life. By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building an inclusive and diverse campus community that fosters creativity, innovation and student success. As part of the largest Continuing Education (CE) program in Washington State community and technical colleges, Community Programs serve the community by offering training and courses to a wide range of students including lifelong adult learners, teens and retirees.
Position Summary The Assistant Program Manager manages and coordinates the daily operations of the Community Programs course schedule, instructor assignments, and classroom assignments. Responsibilities include administration and management of activities involved in accomplishing the goals and objectives of the program. This position provides program advising to current and prospective students.
Essential Functions/Typical Duties
Responsible for the daily management and supervision of the Arts & Design and Personal Enrichment Programs class schedule and instructors
Interview and recruit instructor candidates, participate in instructor class observations and prepare written summaries for instructors regarding their performance and recommendations
Monitor customers' class/instructor evaluations and work with instructors in resolving expressed concerns
In conjunction with the Program Manager, recruit advisory board members and conduct advisory board meetings
Partner with the marketing team to increase visibility of portfolio and plan quarterly open house events
Interact with other departments to ensure that standardized and acceptable room scheduling practices are followed to maximize revenue and benefit customers.
Provide support to instructors, including coordinating orders of desk copies of textbooks through book vendors, arranging for duplication of class materials, ensuring that course inventory is current and complete, distributing all relevant class and instructor support materials, updating the book list and keeping master handouts for all Community Programs classes
Provide reminders and follow-ups to instructors of class schedule and assist in filling teaching assignments and resolving room booking issues
Process schedule changes and class cancelations, coordinate updates within the web-based registration system and HP student management system and communicate schedule changes and cancelations to instructors and enrolled students
In conjunction with Program Manager, prepare quarterly schedule of classes, certificate program brochures and other marketing materials for the Community Programs
Provide information and advice to students, staff, other departments and/or the public regarding policies, programs and activities
Independently advise current and prospective students, staff, and/or the public regarding Arts & design and Personal Enrichment classes and certificate programs
Use or develop systems for communicating with instructors and staff on a regular basis to ensure efficient operations
Coordinate training plans for funded students in partnership with funding source advisors and Bellevue College Continuing Education registration team
Be familiar with BC policies, rules and regulations and exercise independent judgment in interpreting and applying them
Coordinate marketing requests for Community Programs classes with Marketing team
Serve as a program representative at all informational and Open House events
Must be able to work the standard hours of Monday - Friday from 8am - 5pm; occasional evening and weekend hours may also be required
Provide support for instructors
Interpret policies and procedures and communicate to staff, instructors and students
Provide effective internal and external customer service
Two-year college degree from an accredited institution or two years' experience working in an education or training environment
Two years of administrative work experience in a fast-paced office environment
Experience advising students
Proficiency with Microsoft Word, Excel, Outlook
Effective verbal and written communication skills
Experience supervising and training assigned instructors including organizing, prioritizing, and scheduling work assignments
Experience working in a collaborative environment with diverse employees and customer/client groups
Attention to quality of work standards, including an adherence to accepted processes and procedures, attention to detail and accuracy
Four-year college degree from an accredited institution
One or more years of experience working in a community college or higher education setting
Supervisory experience with a role of increasing responsibility and authority
One or more years' experience with a web-based registration system and student management system
Ability to meet deadlines, work under pressure, and problem-solve technical, instructional and student-related issues
Takes responsibility for the quality, accuracy, and timeliness of work products
Can be relied upon to achieve excellent results with minimal oversight
Understands how the roles, products, and services of own work unit relate to and impact those of other work units. Sees the interrelationships between parts of the organization.
Identifies the sequence of tasks and the resources needed to achieve a goal, and
prioritizes key action steps. Anticipates the impacts and risks of decisions and actions
Creates realistic schedules for projects and follows them. Evaluates progress against schedule and goal. Looks for opportunities to help move a project along; volunteers to help others with projects or assignments
Identifies resources and potential solutions that are practical and effective. Knows and explains where, when, and how to implement those options
Be able to work effectively as a member of a management team and execute directions as assigned
Works through difficult interpersonal situations in a positive manner. Broaches sensitive issues in ways that allow rational and open discussion
Supervises instructional staff utilizing strong communication skills in a team environment
Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Sees potential challenges and opportunities, and adjusts plans based on input
Presents information clearly, concisely, and logically. Focuses on key points.
Handles high workloads, keeping a rapid pace, competing demands, interruptions, and distractions without sacrificing accuracy
HOW TO APPLY
Click on the word Apply located above and to the right of the Job Summary section.
Application must include the below to be considered complete. Any application that does not provide all requested information will be considered incomplete and will not be screened for the position.
Complete an online Application (note that stating "See Resume" on any section of the online Application will be deemed incomplete)
Complete the Supplemental Questionnaire
Attach a Cover Letter that addresses how you meet Minimum and Preferred Qualifications (max 2 pgs)
Attach a Resume
Attach a Diversity Statement that addresses the following: Please provide specific examples of how your educational and/or professional experiences, background or philosophy demonstrate your commitment to diversity and equity, and how these prepare you to contribute to Bellevue College (min 1 pg, max 2 pgs, 12 pt font, double-spaced). Please note that your Teaching Philosophy must be a separate response from your Diversity Statement.
Attach copy of academic transcripts (unofficial transcripts may be submitted - official transcripts required upon employment)
Located in Bellevue, Washington, Bellevue College is a community based public institution. Bellevue College is a student-centered, comprehensive and innovative college, committed to teaching excellence, that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. The college serves 37,000 students every year, and is represented by 65 different countries. Bellevue College has a variety of distance learning options for the students such as online learning. Students have the opportunity to receive a variety degrees and certificates that range from a GED to a Baccalaureate degree. The Northwest Commission on Colleges and Universities accredits Bellevue College as a baccalaureate degree-granting institution.