The Head of Access Services is responsible for ensuring patrons’ access to the library’s rich collection through multiple services and activities. These include supervision of the library’s circulation functions, management of the library’s Faculty Document Delivery program, maintenance and upkeep of the physical collection, and participation in promotion of the collection through reference services and instructional programs. -Manages the library’s circulation unit consisting of six full-time staff, one part-time staff and eighteen student workers. Responsible for hiring, training, and supervising circulation staff, assigns work responsibilities, and evaluates work flow of the unit. Monitors new developments in access services and implements new services, technologies, and methods when appropriate as well as recommends any necessary changes in staffing or staff duties. -Oversees the library’s Faculty Document Delivery program including direct supervision of staff fulfilling faculty requests to insure timely completion, resolving issues with difficult requests, and insuring faculty satisfaction with program. -Supervises the activities of the staff in updating and maintaining the library’s physical collection including shelving materials, shifting the collection when appropriate, identifying materials needing repair or replacement, and the updating of materials with loose-leaf supplements and pocket parts. -Manages access to the library including managing periods of restricted access as well as requests to use the library from individuals outside the law school and university community. -Helps patrons gain access to the content of the library’s rich collection through participation in reference services including chat reference and our educational programs. Educational programs may include orientation activities and online and in person instructional presentations. Participates in promoting the library and its resources through our social media presence, and through one-one-one interaction with other members of the Penn Law community.
Internal Number: 35278
About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.