The Dietary Unit Clerk is part the multi-disciplinary team to provide food, service, and nutritional care to Harborview's patients. They evaluate the patient's ability to access and function in the Room Service Dining program, present menus, and instruct patients and families on the meal ordering process. These Ambassadors take bedside orders, assist patient in ordering, serve meals and nourishment's, and work with patients, families and friends, nursing staff and other personnel to assure accurate, safe, and timely delivery of meals in warm and caring manor. Ambassador has knowledge of patient care communication channels, guest relations and infection control, different diet orders, and is able to direct patients to choose foods within diet orders. Perform other duties as assigned by supervisor
KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS:
Patient Centered Care:
Following the established script for room service ordering process, presents and instructs patients and families on the use of the menu and meal ordering process Evaluates patients' ability to participate in the Room Service Program and determines if intervention is needed Asks patients for food allergies or aversions, and if they have any special dietary needs (e.g. Kosher) Guarantees that all patients requiring meal service receive service; calls Supervisor to strategize service for challenging situations Whenever entering a patient's room: Knocks, identifies department and asks permission to enter Introduces self-using AIDET (acknowledge, introduce, duration, explanation, thank you) Uses two patient identifiers prior to all meal/food delivery Guarantees correct meal/diet type is delivered to the patient Works closely with Dietitians, Nursing, Health Care team members, Call Center, other Ambassadors and Supervisors: Immediately informs Dietitian of food allergies, special concerns or needs. Informs Call Center of food allergies and concerns to be recorded in CBORD. Prior to meal service, assures diet order is accurate and complies with most recent physician order; collaborates with patient care team to assure this accuracy e.g. PSS, Charge Nurse All interactions with patient care area staff, department members and other staff are positive and collaborative in nature and reflect the intent of the department mission statement Documents pertinent patient information for communication with other Ambassadors regarding patient meal status Meal Delivery and Pick-up: Deliver meals to patients Resolve any obstacles that prevent patients from eating their food while it is hot. Position bedside table in front of patient unless requested to do otherwise by patient care staff or patient; never leaves meal beyond reach unless instructed to do so. If not able to properly position meal tray, alerts patient care staff regarding patients needing assistance with positioning so as to maintain hot meal service. When delivering trays for patients on insulin, inform PSS of tray delivery to ensure patient receives their medication prior to eating. Deliver standard and contact precaution meals to patient bedside according to procedure. Delivers airborne and droplet precaution meals according to procedure. Follows department policies and procedures for food safety and sanitation, complies with infection control policies and hand hygiene procedures Follow up and respond to any patient requests regarding meal services. Pick up all patient dirty trays in a timely manner: Checks back between meals to make sure all dirty trays are removed from the patient rooms as soon as possible after meal is consumed (e.g. 30 – 60 minutes after delivering tray) Ensures all dirty trays are delivered back to kitchen either by transporter or by self Pantries:
Inventory and deliver floor pantry supply Checks for expiration dates on all pantry items, prates First In First Out (FIFO) to maize waste Maintain cleanliness of pantries including surfaces, refrigerator and freezer, toaster Rotates all perishable items in the pantry using
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