The Room Service Ambassador is part the multi-disciplinary team to provide food, service, and nutritional care to Harborview's patients. They evaluate the patient's ability to access and function in the Room Service Dining program, present menus, and instruct patients and families on the meal ordering process. The Ambassadors take bedside orders, assist patient in ordering, serve meals and nourishments, and work with patients, families and friends, nursing staff and other personnel to assure accurate, safe, and timely delivery of meals in warm and caring manor. Ambassador has knowledge of patient care communication channels, guest relations and infection control, different diet orders, and is able to direct patients to choose foods within diet orders. Perform other duties as assigned by supervisor
Education & Experience: High school diploma or GED AND one year experience as a Dietary Aide in a health care facility or equivalent. One year additional experience may substitute for the educational requirement.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Job Related Knowledge, Skills and Abilities:
Ability to read, write, and speak English fluently Ability to learn new computer applications and programs quickly and accurately Must have critical thinking skills to appropriately diagnose and respond to service recovery opportunities Ability to initiate work, tasks, goals independent of supervisor Comprehensive knowledge in different diet types and diet orders
WORKING CONDITIONS, PHYSICAL DEMANDS AND EQUIPMENT USAGE:
Exposure to patient food tray waste Exposure to wet areas and noise in the main kitchen Potential exposure to airborne infections disease from patients Exposure to cleaning and sanitizing solutions Schedule includes working as a Call Center Clerk every other week for Ambassadors #1, 2, 6, 8, 9, 13 Must have ability to flex into a Call Center Clerk or Expeditor as needed. Physical Demands:
Continuous moving about work area Constant standing on feet eight hours per day Frequent bending, stooping, reaching overhead, and pushing/pulling carts up to 25 pounds unassisted Lifting, lifting/pushing overhead up to 25 pounds unassisted Lifting and carrying items up to 30 pounds unassisted Clear, audible speaking Correctable vision to size 12 type Ability to hear normal speaking level
Tray transport carts Computer, printer, telephones, cell phones, tablet Coffee maker and air pots Automated juice, hot chocolate machine, and espresso machine Refrigerators, freezers, toasters, microwaves, steam tables, pellet heater
CONDITIONS OF EMPLOYMENT:
Food Handlers Permit within one week of hire Dress Attire (see attached): Uniform must be wrinkle-free and shirts tucked in Undershirts, socks, shoes, belts and hair accessories must be black Apron must be clean and changed when soiled and removed prior to entering restrooms Hair must be completely contained in hair net while in the kitchen; beards and mustaches must be covered Adherence to the Service Culture Guidelines
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.