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Position Summary: We have an exciting opportunity to join our team as a FGP Practice Ops Manager.
Under the direction of the Assistant Director of the Preston Robert Tisch Center for Mens Health (CMH), this position is responsible for oversight and management of operational activities and adherence to policies and procedures of the Department and Faculty Group Practice. This key role will collaborate with CMH office manager, front end supervisors and administrative coordinators to implement optimize and monitor operational performance of the CMH. This includes implementation of policies of the ambulatory call center for customer service and appointment scheduling, front end practice redesign to create a new/unified/consistent standard for all faculty group practices, and other clinical and administrative initiatives that enhance patient-centered care. This position will work closely with colleagues in the Faculty Group Practice to implement system wide initiatives.
Conduct systematic operational reviews of practice operations to identify areas for improvement with recommendations and report to Administration
Develop detailed action plans for process improvement
Serve as an on-site resource to improve practice operations- assure meaningful use reporting, wait lists and EPIC work queues are maintained
Work with the Administrator to onboard new faculty and staff as needed.
Work with the Administrator and office manager to begin new services in the FGP and Article 28 space.
Implement and optimize template management with supervisor/coordinator per Department policies i.e. use of urgent care slots, appointment type durations
Work with Coordinator/Supervisor to ensure appropriate staffing levels, coordination of resources and effective assignment of duties. Develop staffing standards, ongoing trainings and productivity metrics.
Serve as liaison with on-site supervisors/coordinators
Oversee the coordination, integration, communication, implementation and performance evaluation of practice operations and policies and procedures. Identify areas for improvement and develop detailed action plans as necessary. Optimize patient flow and patient access.
Develop key indicators and benchmarks for practices, including productivity and quality. Improve performance to expected benchmarks, and review and disseminate information to practices on a regular basis. Assist in key FGP initiatives such as meaningful use, AVS and Patient Secure usage.
Oversee and manage any required training programs on policies and procedures to maintain standardization amongst the FGP. Works closely with Administration, on site Coordinators and Supervisors, Epic Operations, to identify opportunities to improve front end processes.
Meet regularly with the Practice Administrator to discuss financial outcomes relative to front end process i.e co pay collection, insurance verification, authorization and referral
Other projects as assigned.
Minimum Qualifications: Bachelors degree required and 5+years minimum experience in healthcare operations with emphasis on physician practice operations Excellent written and oral communication skills Ability to prioritize effectively and handle shifting priorities professionally Strong workflow analysis and business process integration skills. Ability to think systemically and understand the implications of policies and practices Ability to anticipate problems and take decisive action Strong interpersonal skills Lead others for implementation of projects and organizational workflow redesign
Preferred Qualifications: Lean six sigma experience preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU School of Medicine's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
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Internal Number: 60964748
About NYU Langone Health
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.