Texas Oncology is searching for a Scheduler I. The Scheduler, under direct supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner. Serves as a liaison between patient and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Texas Oncology delivers high-quality, high-touch care to help cancer patients achieve More breakthroughs. More victories.Â® in their fight against cancer. We are an independent, physician-led practice delivering leading-edge technology and treatment options and conducting innovative research. Founders of the practice pioneered community-based care to enable more cancer patients to receive high-quality care while staying close to the critical support of family and friends.
Texas Oncology has more than 150 sites of service throughout Texas, with more than 350 physicians dedicated to serving our patients. On average, we treat more than 50,000 new cancer patients each year, with documented growth year over year. Texas Oncology pioneered the concept of community-based, outpatient, multidisciplinary cancer centers. We give local communities access to leading-edge technology that was previously only available in larger metropolitan areas. Texas Breast Specialists and Texas Urology Specialists are a part of Texas Oncology. Texas Oncology is an affiliate of The U.S. Oncology Network, which is owned by McKesson Specialty Health, a division of McKesson Corporation.
Under direct supervision, the Scheduler is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
-Maintains physicians' schedule: on call, vacations, meetings, etc.
-Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage.
-Handles incoming phone calls from patients needing to schedule or reschedule appointments.
-Provides patients with accurate and legible appointment cards. Documents' no shows in patient's chart for missed visits. Follows up with patient to reschedule any missed appointments.
-Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
-Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
High school diploma or equivalent required. Position is entry level and requires 1-3 years experience, preferably in a medical office setting.
The vision of Texas Oncology is to be the premier provider of oncology and hematology care in the Southwest. We have high standards for patient satisfaction and offer exceptional value in cancer care. We also strive to advance clinical research and develop innovative approaches to treatment of oncology and hematology disorders.