Reports to the Manager of the Contact Center for Student Registration and Financial Services (SRFS) and is responsible for answering questions received via the telephone, email, and at the front desk using a proactive, service-friendly, and professional approach. Analyzing diverse and complex student inquires within the Contact Center. Identify problems by pulling information from SRFS applications and other related Penn systems. In addition, is responsible for providing students and families with information in order to help resolve their problems/inquiries as they relate to billing, loan questions, financial aid application status, payment methods, dining, registration, housing and other related University matters. In accordance with SRFS policies issues late payment penalty waivers. Make request for refunds to be processed. Serve as a student advocate facilitating accessibility through the SRFS and University bureaucracy. Work activity is cyclical with peak volumes in July – August (First term bill), September (Back to School). During peak periods time off is limited.
Internal Number: 35193
About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.