Field Based Community Health Worker - Franklin County, OH
March 13, 2018
Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Through our family of businesses and a lot of inspired individuals, we're building a high-performance Healthcare system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed. Join with us and start doing your life's best work. Primary Responsibilities:Engage members face to face to educate about their healthReview available member service records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care)Conduct comprehensive non-clinical member assessment that includes bio-psychosocial, functional, and behavioral health needsUtilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessmentIdentify member service needs related to health concernsIdentify urgent member situations and escalate to next level when necessaryWork with clinical staff to engage the member in participating in the assessment process and collaboratively developing the plan of care based on the member's individual needs, preferences, and objectivesWork with members to identify barriers to accessing care and achieving person-centered goals, as well as work to close gaps in careIdentify member support systems available and incorporate into plan of careReview plan benefits and identify appropriate programs and services based on heath needs and benefitsWork with clinical staff to integrate health care and service needs into a plan / recommendation for member care and serviceTransfer the member to clinical staff to manage clinical needs, as identifiedWork collaboratively with the interdisciplinary care team to ensure an integrated team approachCollaborate with member to create solutions to overcome barriers to achieving healthcare goals-Identify relevant community resources available based on member needsRefer members to appropriate programs and servicesFacilitate member choice of preferred providerAdvocate for individuals and communities within the health and social service systems role assists in coordinating health services and does not write care plansHelp members connect with transportation resources and give appointment reminders in special circumstancesTransporting members is strictly prohibitedFollow-up with members via phone calls, home visits and visits to other settings where members can be found
Required Qualifications:High School Diploma / GED75% travel to locate members within a 60 miles radius or moreKnowledge of Medical TerminologyExperience using a computer and Microsoft Office: Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort, filter, and work within tables), and Microsoft Outlook (email and calendar management) 1+ years Medicaid / Medicare experience or 1+ years as a Certified Community Health Worker or 1+ years of experience working in the community / community programs or 1+ years working as a case managerPrevious telephonic customer service experience Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated areaPreferred Qualifications:Completion of Community Health Worker Training programPrevious employment in a medical office, hospital, clinical or other provider environment Bilingual in any language Bachelor's Degree (or higher) in Social Work, LPN (Licensed Practical Nurse) LicensureCareers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, United Healthcare, community, healthcare, social work, field base, Franklin County, OH
Internal Number: 757739
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.