Community Outreach and Engagement Specialist - Greensboro, NC
March 13, 2018
Greensboro, North Carolina
Position Description:Welcome to one of the toughest and mostfulfilling ways to help people, including yourself. We offer the latest tools,most intensive training program in the industry and nearly limitlessopportunities for advancement. Join us and start doing your life's best work.You never thought your career could help millions of lives. Well, here you can. As a Marketing Specialist, you'll utilize innovative strategies and programs to ensure access to health care coverage for the underserved and impact millions of lives. You'll use your energetic, empathetic approach to marketing and add value to our team. Through community marketing and outreach efforts, you will have direct impact on membership growth and retention. You'll use your creativity, strategic lens and outspoken attitude to be part of an elite team to rewrite the history of UnitedHealth Group. Join us and start doing your life's best work. (sm) Primary Responsibilities:Remediate impacts to our members as they occur to provide a member-focused response, with a focus on personalizing the member's experience working with the health plan.Solves for member impact issues, both the immediate impact as well as working with appropriate departments to solve for the root cause.Proactively leverage market research, customer feedback, and data analytics to identify and quantify opportunities to support and educate on Health Plan product and service offerings.Collaborate with cross functional teams to build innovative strategies, and implement projects and communications to reduce the effects of pain points for members and the business.Determine and implement opportunities to provide an insured member an appropriate real-time, next best action based on data and their unique experience.Incorporate language of caring and plain language best practices into all communications.Leverage market research, customer feedback and data analytics to enhance customer understanding and determine opportunities.Build and nurture relationships with our community outreach specialists, sales teams, internal business partners and others to help support and deliver on our commitment to help make the health care system work better for our health plan members.
Required Qualifications:Bachelor's Degree (or higher) or a High School Diploma / GED with 5+ years of experience in Marketing or Customer Service.2+ years of experience in managing direct marketing and / or member communications that deliver positive and measurable resultsExperience developing and implementing initiatives that drive improvements in customer satisfaction, desired behaviors, and customer retentionAccess to reliable transportation travel within North Carolina throughout the month, interacting with consumers, providers and community organizations (50%)Preferred Qualifications:Experience healthcare or other highly-regulated industryExperience with educating seniors and those with complex medical conditions, along with organizations that work with same, on a managed care health plan's benefits and services.Project Management experienceSoft Skill: Passion for exceeding expectations for the North Carolinians we serve on what a health plan does for it's members.Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, Community Outreach and Engagement Specialist, Greensboro, NC, healthcare, direct marketing, member communications
Internal Number: 750294
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.