The CALS Business Operations (CBO) is an administrative unit within the College of Agriculture and Life Sciences (CALS) and has oversight of the College’s financial and research administration services including, Accounting Services, Budgets and Planning, Business Liaison Services, Research Administration, and Operational Support. The Business Operations’ mission is to provide exceptional customer service while supporting efficient and ethical use of resources. The CBO upholds the academic, research and extension goals and initiatives of the CALS community. The CBO is committed to providing exemplary and responsive customer care, to serving as subject matter expert regarding applicable state, university and federal policies, procedures, rules and regulations, and to achieving and maintaining operational excellence.
The CALS Director of Business Services provides broad leadership over and management of the college’s centralized financial and business processing operations for the College’s twelve (12) departments and a number of centers, 101 County Extension Service offices across the state, the NC Agricultural Research Services (NCARS) Office and its eighteen (18) agricultural research stations, and the NC Agricultural and Tobacco Foundations.
Specifically, the Director manages the CALS Accounting Services Unit (21 full time staff, including two supervisors) and the Business Liaison Unit (five (5) full-time staff, including a unit manager). The Accounting Services Unit is responsible for the timely and accurate processing of most major financial transactions on behalf of the College, to include payment vouchers, journal vouchers, interdepartmental transfers, MarketPlace approvals, PCard reconciliations and new card approvals, personal reimbursements, travel authorizations and travel reimbursements, and check and gift deposits. These transactions are created and approved in the Accounting Services Unit and involve all sources of funding—state, federal, foundations, receipt accounts, and sponsored projects. The Business Liaison Unit is responsible for providing high quality customer service and issue resolution to the CALS community. Staff within this unit serve as the first and primary point of contact for resolving complex business service questions and issues. The unit monitors college-wide customer satisfaction with CALS Business Operations and provides training on CALS and University business processes, roles, responsibilities, tools and technologies to college customers and internal Business Operations staff.
The Director of Business Services is expected to:
Oversee Administrative Operations * Provide College leadership in all aspects of financial transaction and business programs (e.g., travel and PCard) within the Accounting Services Unit; * Manage the daily operation of the CALS Accounting Services and Business Liaison Units; * Represent the College in discussions / negotiations with university officials and outside agencies regarding CALS’ financial business process issues; * Ensure provision of excellent customer service to faculty and other College staff, while at the same time providing effective college compliance oversight (e.g., auditing for acceptable use of funds, legitimacy of business purpose, and compliance with state and federal procurement rules, etc.); * Manage and control college system access to financials system for all CALS’ employees; * Partner with the CALS Dean and Directors in dealing with sensitive and complex financial transaction issues; * Serve as CALS’ representative at meetings with senior management, divisions/departments, and other constituents, and facilitate presentations across campus on accounting and financial transaction issues; and * Represent the College at University-level, regional and national conferences and meetings for policy development and dissemination of best practices in financial business operations and administration.
Ensure Compliance with State, University and Federal Regulations, Policies and Processes * Provide leadership and coordinate efforts with the College and University Offices (e.g., Controller, Internal Audit, University Foundations Accounting and Investments, etc.); * Facilitate teams and work groups within CALS and with University partners and others to implement policies and procedures and to establish educational programs and compliance relationships and * Assist the College in minimizing compliance risk related to its financial transactions by implementing sound business management practices (e.g., training, program management, internal controls, review of business process data, and auditing).
Lead Change * Lead efforts to provide the highest level of support for the CALS’ community by 1) developing streamlined processes for business processing and 2) empowering staff to problem solve; * Develop and lead strategic planning efforts and other initiatives, within and in collaboration with the College research administration, extension services and advancement offices, to anticipate and respond to changes in the state, university and federal regulatory environment and to solve organizational and business process challenges; * Formulate for and implement within the College new processes and policies required by changes in the federal, state or University regulatory environments, and changes in business processes and policies to enhance customer service; * Define and implement an organizational performance measurement program in order to: 1) develop service area and process specifications and performance standards and targets, 2) monitor and report on performance with appropriate metrics, and 3) make business process improvements; * Serve as a member of the CALS Business Operations’ (CBO) senior administrative team in decision making and implementation of strategic organizational initiatives; and * Ensure the development and implementation of robust internal and external training programs to promote better understanding of College financial business processes.
Promote Partnership and Teamwork * Promote good teamwork/coordination among university compliance offices to improve service to college customers while ensuring regulatory compliance; * Work closely with the CALS Assistant Dean for Business Operations to provide business processing assistance and facilitate policy development and implementation that impacts the College’s Dean and Directors and * Work closely with University-level staff in the Office of Finance and Administration to promote the most effective and efficient business processing services for the College’s faculty and staff.
Manage, Mentor and Develop Staff * Mentor and oversee professional development of staff; * Hire and maintain a highly qualified and motivated staff to provide effective business processing service to the College; and * Clarify roles and goals and provide training for staff.
Perform other related responsibilities as required.
Position requires extensive knowledge of:
Best practices in college business operations and financial transaction processing;
Management and leadership principles and practices for effectively managing large operational units and their complex programs;
Accounting guidelines, policies and procedures along the lines of those typically found within a large, public higher education institution; and
Best practices in organizational performance management, customer service, and business process improvement.
The Director must have the following skills:
Excellent management skills and a proven track record managing and effectively building relationships with diverse group of stakeholders;
Outstanding leadership skills with ability to foster a culture of customer service excellence, teamwork and collaboration, proactive communication and solution-oriented problem solving; and
Consultation and negotiation skills with senior management within the College and across the University.
Proficiency using software tools and systems that support an effective and efficient business processing operation (e.g., enterprise resource planning system like PeopleSoft, Microsoft Excel, Word, PowerPoint, and Google Apps)
The Director must have the ability to:
Identify, recruit and retain talented staff;
Ensure compliance with performance management policies and procedures; ability to recommend resolution of disciplinary and grievance issues, as needed.
Manage an organization with high volume and complex transactions;
Form independent conclusions and recommendations based on professional knowledge and judgment;
Communicate as technical expert on University spending guidelines and accounting policies and procedures;
Convey concise, comprehensive, and accurate findings on matters of a complex nature in written or verbal form; and
Interpret and apply federal, sponsor, institutional and college policies.
Minimum Education and Experience:
Bachelor’s Degree in Accounting, Business, Finance or Other Discipline related to the area of assignment with 12 Credit Hours of accounting coursework and three years of professional accounting experience, of which at least one is supervisory; or equivalent combination of training and experience.
Additional Salary Information: Commensurate with experience.
About North Carolina State University
At NC State University, we create prosperity for North Carolina and the nation. We began as a land-grant institution grounded in agriculture and engineering. Today, we’re a pre-eminent research enterprise that excels across disciplines.
NC State is a powerhouse in science, technology, engineering and math. We lead in agriculture, education, textiles, business and natural resources management. We’re at the forefront of teaching and research in design, the humanities and the social sciences. And we’re home to one of the world’s best colleges of veterinary medicine.
Our more than 34,000 undergraduate and graduate students learn by doing. They pursue original research and start new companies. They forge connections with top employers and serve communities local and global. Through it all, they enjoy an outstanding return on investment.