The TPA Strategic Account Executive is accountable for servicing and renewing the customer year over year. Primary Responsibilities:Accountable for customer (employer) loyalty and satisfaction, as measured by survey results and persistency Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to this customer Establish, cultivate and manage relationships with consultants and brokers, recognizing the value they bring to our customer Create the strategic retention and growth plan for assigned customer, documenting and maintaining the plan within the formal Strategic Account Plan tool Strategically plan, negotiate and influence the interactions and relationships with customer, their broker/consultant and internal team members to achieve strategic account goals Responsible for value delivery to customer including plan performance, account management and service results Develop and maintain a detailed knowledge base of assigned customer, beyond the traditional healthcare-focused information/knowledge, to become an extension of the customer's business Facilitate the lifecycle of the customer relationship from RFP to renewal Clearly demonstrate the value propositions for specialty and ancillary business to improve customer growth and retention Select (with the assistance of the Account Coach), lead and leverage a team of internal team members as part of the customer's Strategic Account Team to strategically direct the Customer's relationship with UnitedHealth Group Strategically plan and meet with customers quarterly, identifying trends and offering solutions per the Insight Driven Solutions (IDS) consultative and solutioning process Prepare, host and follow-up an annual strategic planning session with the customer Determine and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer Meet all performance standards (including specific IDS metrics) required as a result of managing and monitoring activities along the customer and IDS life cyclesUnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. When you work with UnitedHealthcare, what you do matters. It's that simple...and it's that challenging. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.
Required Qualifications:Proven track record of over 5+ years of working with senior-level executives and progressively increasing responsibility for client relationship management and consultation Excellent negotiation/influence, collaboration, and listening skills Excellent messaging, positioning and presentation of information for customer impact and influence Strong work management skills - identify a goal and the steps needed for accomplishment and proactively manage action steps to accomplish goal Strong business and financial acumenPreferred Qualifications:Undergraduate degree 5+ years of strategic and consultative selling experience within Key Accounts in the Insurance industry required, TPA experience strongly UnitedHealth Group is a team of more than 260,000 people who are earning the trust and admiration of customers and members every day. Join us. Learn more about how you can start doing your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: TPA, Tampa, Orlando, FL, Florida
Internal Number: 750002
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.