This position is critical to ensure systems and related applications are functional and supported. Positions in this function monitor IT environmental health and provides technical support for various IT systems. The Role includes incidents and ticket restoration and resolution to improve the environment availability and continuity. This position contributes to DevOps efforts in developing, deploying, and operating service systems and is responsible for providing technical support for all IT environments. Primary Responsibilities: Supports the IT systems with associated applications and data Responds to system issues, corrects the issues and ensures data is available in environments for development and testing Receives and records incidents and problem tickets, Triages and corrects the issues that are identified by monitoring or reported by users Provides technical/functional guidance for data remediation scripts and helps answer functional /technical questions Utilizes appropriate process framework to monitor/manage systems (e.g., ITIL, ITSM Service Lifecycle, service readiness) Utilizes appropriate instrumentation to monitor call/event activity and/or system performance (e.g., CMS, SiteScope, Cisco Works, OVO, BSM, NNM) Develops required Automations and implements them to gain productivity Performs admin related activities on Windows and Linux based systems by controlling access level on each IT components
Required Qualifications:4+ years of experience in IT technical support Excellent problem solving skills Ability to analyze data residing in disparate systems Experience in Ssstem administration & configurations Proficiency with MS Project, Word, Excel, Visio, PowerPoint Excellent interpersonal, written and verbal communication skills Demonstrated understanding of IT performance metrics (e.g. SLAs, availability etc) Must be able to work in Whitewater office. Relocation will not be offered Preferred Qualifications:ITIL foundation level certification Experience with DevOps tools Health care industry experience College degreeCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM For more information on our Internal Job Posting Policy, click here.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Internal Number: 749611
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.