This position is responsible for leading and overseeing the Pharmacy Patient Advocate and Processing Technician staff of the Support Center at banner Family Pharmacy-Chandler. Ensures the functions of the technical and supportive personnel are consistent with policy and procedures. Assist in planning, directing, monitoring and evaluating the provision of customer service, patient advocacy, and other administrative functions within the assigned area.
Provides leadership and direction to Pharmacy Patient Advocate and Processing Technicians. Promotes positive customer relations, fosters a team environment within the department and actively contributes to a supportive work environment.
Organizes and coordinates daily activities of the Pharmacy Patient Advocate and Processing Technicians. Schedules staff on a routine basis to assure adequate and consistent service. Determines and assesses workflow of the pharmacy department and makes adjustments as needed. Participates in the duties of the Pharmacy Patient Advocate and Technician when workload dictates.
Manages people resources by recruiting, selecting, hiring, orienting, training qualified candidates. Participates in performance recognition in consultation with other members of the Pharmacy management group. Evaluates staff performance in an accurate, consistent, objective and timely manner. Communicates personnel issues to other members of the Pharmacy management group.
Applies the principles of performance improvement consistent with the job expectations. Assists in Quality Improvement activities, Medication Utilization Evaluations and the development of Policies and Procedures. Coordinates advocate and technician meetings, participates in in-service programs, committees and other functions as appropriate.
Participates in the development and maintenance of department policies, procedures and standards in conjunction with organizational standards.
Requires current and unrestricted pharmacy technician licensure in the state of practice (where applicable) and/or technician certification.
Must demonstrate 2-4 years of experience performing in a pharmacy technician role in community, PBM, mail order, or specialty pharmacy practice. Must possess good organizational, problem solving and computer skills. Must have good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts.
Must have knowledge of computer software, particularly medication management information system software, Microsoft applications.
Previous supervisory experience is preferred.Additional related education and/or experience preferred.
Additional related education and/or experience preferred.
Internal Number: 214401
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.