Director, Graduate Student Services University of San Diego
Department: School of Business Admin Full-Time Job IRC#26978
The purpose of the position of School of Business Director of Graduate Business Student Services (GBSS) is to serve as a key administrator and advocate for the graduate academic programs within the School of Business. In this regard, the current position will assist the Associate Dean, Assistant Dean and the relevant Academic Directors by interpreting, creating and applying policies that directly relate to the faculty goals for the various graduate degree programs. In addition, the Director will be responsible for the assigned graduate program student experience, including academic advising, program logistics, and student life. This individual will be responsible for ensuring coordination and supervision of a multitude of activities, which in the aggregate, strongly influence graduate student satisfaction. Examples of these include course scheduling, academic advising, student clubs, event planning, and overall customer service for the assigned graduate students. The Director creates the GBSS budget and program budgets, approves expenditures consistent with each budget, and monitors overall compliance with each budget. It is the responsibility of this position to identify and implement cost management strategies throughout the Graduate Programs.
The Director of GBSS works under the general guidance & direction of the Assistant Dean of Graduate Programs at the School of Business. The Director provides general supervision to administrators and staff members in the GBSS office.
Ensure the overall productivity and success of GBSS operations
Provides leadership and oversight, working with the GBSS team on planning, prioritization, and process improvement initiatives
Create GBSS budget and program budgets and approve expenditures and ensure overall compliance with the budget
Identify and implement strategies to improve budgetary efficiencies
Oversee the hiring and use of outside vendors
Work with risk management and other university departments to ensure compliance with university policies
Hire, train, supervise and evaluate program staff
Identify and implement assigned School of Business Graduate Program services designed to meet the needs of students and to enhance the reputation of the School of Business Graduate Programs. Including but not limited to:
Develop the assigned course offerings schedules for the assigned graduate programs in conjunction with the Academic Director and/or Faculty Advisory
Committee and Faculty Chairs
Manage the academic advising services
Interpret and apply student conduct rules and regulations
Coordinate with the financial aid, student accounts and other offices to enhance the student experience through financial advising
Work with the registrar to aid the registration and enrollment of students and facilitate student ability to petition to graduate and complete all requirements, resulting in the highest degree completion rates possible
Identify and address technology and facilities related concerns
Oversee and provide leadership for orientation and graduation activities
Facilitate planning and implementation of student activities
Promote and support student organizations and other extracurricular activities
Work with student boards and clubs, to provide a forum for identifying programmatic opportunities for student engagement
Be able to work some evenings and weekends, to accommodate the various schedules of the graduate programs' students
Oversee communications to all assigned graduate students via electronic announcements, written correspondence, and email
Represent the assigned graduate programs at on- and off-campus activities.
Identify and implement processes and procedures for improving and promoting the reputation of the School of Business Graduate Programs. Including but not limited to:
Identify the key drivers of reputation for the School of Business Graduate Programs
Assist in providing and verifying data for the appropriate rankings for the School of Business Graduate Programs
Collaborate with the Graduate Business Admissions area to determine best practices for the transition from student recruitment to student enrollment
Collaborate with the Graduate Business Career Services area to identify opportunities for them to effectively engage with assigned graduate students
This is a senior management position within the School of Business and requires significant prior experience and track record with the varied responsibilities of the position listed above. The position requires a customer-focused personality, high energy, and ability to interact effectively with students, faculty and staff, alumni and community shareholders.
Education: graduation from an accredited college or university with a Master's degree is required. Experience: 5 years of experience in leadership roles in business or academic environments is required.
Education: terminal degree preferred. Experience: 10 years of experience in higher education administration, and will have a sense of both the formal and informal policies and procedures necessary to advance the School of Business Graduate Programs.
Knowledge of and experience with:
Graduate business students
Graduate business curriculum
University faculty, academic administrators and the professional business community
Project or event management
Using judgment to respond appropriately to inquiries
Computers and software (including MS Word, Access, Internet, Web, etc.)
Modern office practices, systems and procedures
Spreadsheets, budgeting procedures
Demonstrated performance in:
Working with diverse individuals and those from different cultures and countries
Human relations and interpersonal communications
Functioning with the highest degree of autonomy
Operation of personal computer equipment and web management
Time management and organization of multi-tasking work requirements
Communicating effectively both verbally and in writing
Reporting to multiple persons
Working independently using good judgment, self-initiative and creativity
Working with students with diverse interests from varying backgrounds
Being flexible and versatile in coping with evolving and work situations
Being able to handle the stress of last-minute deadlines and changes
Independently assuming responsibility and effectively resolving problems
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Salary: Commensurate with experience; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Hours: 37.5 hours per week; usual work hours 9:00 am to 5:00 pm with some evenings and weekends
Closing date: March 15, 2018
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visitwww.sandiego.edu/smokefree.
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The University of San Diego is committed to academic excellence, Catholic intellectual and social traditions, and providing a top-notch liberal arts education for scholars of all faiths. USD is located on 180 acres overlooking the city of San Diego, Mission Bay and the Pacific Ocean. The campus is renowned for its beauty, and features Spanish Renaissance-inspired architecture.