Position Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. The Administrative Denials Supervisor, will supervise and coordinate the staff and daily operations of the department, mentors and develops skills of direct reports, and participates in evaluating and implementing quality controls and performance improvement activities. Primary Responsibilities:Supervises daily operations and performs activities of Patient Accounts, including billing, follow-up, denial management, cash application, support services and collection referralActs as liaison with Patient Access Services, Medical Records, Care Coordination / Utilization Management, Patient Financial Services, Financial Counselors, Information Systems and Third-Party Collection Agencies regarding issues affecting the proper and timely billing and payment of accountsProactively reviews payer aging reports and establishes achievable goals for AR reduction and / or cash accelerationNotifies Senior Leadership of potential systemic issues and high risk / high exposure situationsRecommends solutions for resolving aging receivablesRecommends changes to departmental procedures, i.e., job aides, training resources, and work flow, to promote process improvementSupervises, hires, trains, disciplines and evaluates staffEnsures performance appraisals are completed in a timely mannerTrains new employees on department policies, procedures, processes and applicable information systemsInforms staff of changes in policies, procedures, processes, systems and regulatory laws and requirementsPartners with Human Resources to deliver corrective action, as necessaryMentors and develops skills of direct reportsMaintains attendance, payroll records and processing of time-off requestsResponds to concerns of patients, families, physicians and staff, as appropriateRecommends procedural and system changes to improve operational quality and efficiency Actively participates in process improvement projectsAttends seminars and training classes, as directedPerforms related duties, as required
Required Qualifications:High School Diploma or GED1+ years of Customer Service experience (i.e. dealing with insurance companies and patients on a daily basis to resolve outstanding accounts)2+ years of Revenue Cycle experience (healthcare appeals, claim and/or insurance companies) 2+ years of progressively responsible experience to ensure familiarity with patient accounting and / or patient registrationIntermediate level of proficiency in Microsoft Excel (pivot tables and VLOOKUP), Microsoft Word (create and edit documents) and Microsoft Outlook (calendars and email)Preferred Qualifications: 2+ years of Supervisory experience in the healthcare industry Bachelor's Degree or higherUnion ExperienceExperience working for a Healthcare Payer or Commercial Insurance CompanyCareers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Supervisor of Administrative Denials, Insurance supervisor, Revenue Cycle supervisor, Union, Patient Access, Patient Financial Services, Healthcare Supervisor, Patient Accounting, Patient Registration, Healthcare Payer or Commercial Insurance Company, Westbury, NY, New York
Internal Number: 755489
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.