Senior Clinical Administrative Coordinator - Irvine, CA
February 21, 2018
Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance. Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking Senior Clinical Administrative Coordinators who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work. What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere. Primary Responsibilities: Coordinator: Support member outreach efforts with outbound member calls large mailing projects.Makes appointment reminder calls and send reminder letters to members.Provide coverage for (inbound and outbound) calls for /from members on Monarch Cares Clinic scheduling line. Verify eligibility and assist with preparing member visit packet 2-3 days prior to scheduled visit.Performs data entry of Monarch Cares Clinic screening results in DATARAP or other diagnosis tracking application. Faxes member results of Monarch Cares Clinic visits appointments to members assigned Primary Care Physician (PCP).Coordinates transportation (as needed) for member to and from Monarch Cares Clinic.This includes but not limited to submitting authorization request. Assists with Health Plan or CMS audits (i.e. RADV) with medical record retrieval.Medical Assistant:Prepares patients for diagnostic screenings (DPN, QuantaFlo, and Spirometry).Completes required screenings following established procedures for appropriate patient care and safety.Works with NP in Monarch Cares Clinic setting and assists with patient care, including but not limited to: rooming patients and documenting vitals.Accurately document and maintain medical records and documents while maintaining patient confidentiality.Maintain Monarch Cares Clinic scheduled and prevents prolonged wait times by ensuring appropriate patient and clinic flow. Maintain exam rooms and work areas.Prepare, stock, and clean rooms as well as maintain supplies and equipment for screenings.Performs routine check of diagnostic equipment for quality control and ensure diagnostic equipment meets required operating standards. Adheres to opening and closing procedures of Monarch Cares Clinic guidelines. Maintains clean, neat, and professional appearance while adhering to dress code policy.Full solid color scrubs are required while performing medical assistant duties in Monarch Cares Clinic. Travel to offsite Monarch Cares Clinic locations according to Medical Assistant scheduling.
Required Qualifications:High School Diploma / GEDMedical Assistant Certificate from an accredited vocational institution or a community college programSome travel to offsite clinic locations roughly 25%-50%Knowledge of medical terminology, abbreviations, and correct spelling of medical terms1+ years of experience working in a medical office or other clinic setting1+ years of customer service experience analyzing and solving customer problemsComputer skills with the ability to navigate computer applications, send emails and complete data entryWorking knowledge of Microsoft Office including: Microsoft Word, Microsoft Excel and Microsoft PowerPoint1+ years of experience handling high sensitive / confidential information Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated areaPreferred Qualifications:Electronic Practice Management (EPM) and Electronic Medical Record (EMR) experienceManaged care experienceKnowledge of ICD codesExperience working with Medicare and / or Medicaid services and populationExperience working in a call center environmentMultilingual (i.e. Spanish, Farsi, Vietnamese, etc.) Soft Skills: Strong written and verbal communication skillsPhysical Requirements and Work Environment:Ability to lift or exert force up to 10 poundsWhat's the first thing that happens when one of the most successful physician groups in Orange County comes together with a global leader in health care? Opportunity. With Monarch HealthCare joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. With a vibrant network of hospitals and urgent care centers, we're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Medical Assistant, CAC, UHG, Optum, Irvine, CA
Internal Number: 750105
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.