Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Responsible for being one of the library’s principal public faces. In many cases, a member of the Circulation department may be the first contact a library user has with the library. Therefore, the person in this position must enjoy working with people and possess excellent customer service skills.
This position is responsible for assisting patrons with their research needs and use of library resources. Some examples include, but are not limited to, assisting users with the library’s public printers and computers, directing users around the library and campus, and referring users to the most appropriate library staff member. One of the most important aspects of this position is to connect users with the resources that meet their needs by following our internal processes to ensure efficient delivery.
Other responsibilities include explaining services, policies, and procedures to patrons, problem resolution, and specialized tasks as assigned. The position requires mature judgment and discretion, supervisory skills, as well as a solid knowledge of the library organization and an ability to collaborate with other university departments as needed. In addition, this position also requires a prudent sense of judgement to know when exceptions to policies are appropriate based on user needs. The incumbent is also responsible for the security of library materials and property, as well as the well-being of patrons and staff in the library.
This position will also be responsible for creating and maintaining the training documentation for reference students, as well as coordinating the training schedule with the student manager and other Help Desk Assistant.
The person in this position will also assist with the training and supervision of the Help Desk student assistants. The position requires proficiency in a variety of software applications, including but not limited to WhenToWork, Sierra, ILLiad, and Ares.
Depending on the demands of the unit, the Assistant will also be responsible for processing interlibrary loan requests, assisting in other parts of Access, as well as special projects to improve workflows and user experience.
PRIMARY DUTIES AND RESPONSIBILITIES:
Assist users with research questions via chat, email, and in person, and assist with daily maintenance of public printers and computers. Provide general circulation services and assistance to library users, such as charging and renewing of materials, interpreting and explaining policies and procedures to patrons and other library staff, collecting and adjusting fines as appropriate, searching for library materials and performing related tasks.
Manage the reference desk and assist in the supervision of student assistants.
Coordinate training of reference students and maintain training manual.
Process ILL borrowing requests on a daily basis.
Assist with unit projects and perform other duties as assigned.
Bachelor’s degree or equivalent work experience required.
Ability to analyze problems and determine solutions.
Ability to multi-task.
Demonstrated customer service and problem-solving skills.
Ability to learn and use new technologies.
Ability to work collaboratively with other members of the library staff, and to work independently with minimal supervision.
Excellent verbal and written communication skills, with the ability to organize work and to handle detailed work with accuracy.
Physical stamina, flexibility to adjust work schedule based on library’s hours of operation and needs of the organization
Ability to teach processes and skills to student workers and fellow desk staff.
Negotiate users’ research questions to connect them with the best resources possible.
Ability to work evening and/or weekend hours
Experience with integrated library systems. Familiarity with Innovative Interfaces Sierra system desirable.
Demonstrated ability to maintain a high level of customer service.
Strong research skills including familiarity with a wide range of disciplines and/or foreign language(s).
Previous supervisory experience preferred.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Human Resources website (hr.wustl.edu)
This position is full-time and works approximately 37.5 hours per week. The work schedule for this position is Sunday-Thursday, 2:00pm-10:00pm. Scheduled shifts/hours may vary during class breaks based on department needs and library hours of operation.
Department Name/Job Location:
This position is for the Olin Library. This position is for the Danforth Campus.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
The Washington University Libraries is seeking an engaging and customer-oriented associate to serve as Access Services Associate-Help Desk Assistant. The Washington University Libraries, comprised of 12 libraries on the university’s Danforth, West, and Medical School Campuses, operate as a unified library system in support of the research, teaching, and learning mission of the university. The Libraries’ house more than 3.6 million books, journals, and other print materials; 2.5 million microforms; 50,000 AV titles; and have access to more than 65,000 electronic journals and more than 500,000 e-books. The libraries’ 135 dedicated professional and support staff serve an increasingly diverse community and exemplify the libraries’ commitment to meet the needs of faculty, staff, and beyond now and in the years to come.
The university offers an excellent benefit package that includes medical, access to dental, life, disability insurance and retirement contributions.
The hiring range for this position is $15.68 - $19.60 per hour.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.